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Report: #1193284

Complaint Review: Doss Custom Cabinets - San Antonio Texas

  • Submitted:
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  • Reported By: rdl — Blanco Texas
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  • Doss Custom Cabinets 926 West Laurel San Antonio, Texas USA

Doss Custom Cabinets Leonard Doss Incomplete work, poor quality workmanship, unreliable San Antonio Texas

*Author of original report: Final conclusion

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We ordered a complete set of cabinets from Doss Custom Cabinets for our new home construction, kitchen, kitchenette and bathrooms. After the initial installation, the process went sour. The cabinet doors weren't adjusted, knobs and pulls were left off (saying it was our responsibility, even though some were already installed), towel rack not installed, loose doors, shelving not installed and just general poor quality work. When asked to provide a replacement cabinet for one damaged by water, the worker who was supposed to deliver it never showed up because he was picked up by police for not paying child support. Seriously? To date, the replacement cabinet hasn't been provided.

I have called hundreds of times and no answer. Emails were occasionally answered, but most recently, no email replies and no returning of phone calls. BEWARE! No concern or interest in customer satisfaction with Doss Custom Cabinets.

This report was posted on Ripoff Report on 12/05/2014 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/doss-custom-cabinets/san-antonio-texas-78212/doss-custom-cabinets-leonard-doss-incomplete-work-poor-quality-workmanship-unreliable-s-1193284. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Final conclusion

AUTHOR: rdl - ()

POSTED: Friday, December 19, 2014

We ordered a complete set of cabinets from Doss Custom Cabinets for our new home construction, kitchen, kitchenette and bathrooms. After the initial installation, the process went sour. The cabinet doors weren't adjusted, knobs and pulls were left off (saying it was our responsibility, even though some were already installed), towel rack not installed, loose doors, shelving not installed and just general poor quality work. When asked to provide a replacement cabinet for one damaged by water, the worker who was supposed to deliver it never showed up because he was picked up by police for not paying child support. Seriously? To date, the replacement cabinet hasn't been provided. We are still missing shelving and nothing has been adjusted or made right. Doss Custom Cabinets is a complete ripoff, not completing work already paid to do.

I have called hundreds of times and no answer. Emails were occasionally answered, but most recently, no email replies and no returning of phone calls. BEWARE! No concern or interest in customer satisfaction with Doss Custom Cabinets.

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