• Report: #962047
Complaint Review:

Doubleday Large Print Book Club

  • Submitted: Tue, October 30, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: Lynn — St. Charles Missouri United States of America
Doubleday Large Print Book Club
PO Box 916400, Rantoul, IL 61866 Internet United States of America

Doubleday Large Print Book Club Doubleday Unreasonable and Poor Service Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I signed up for Doubleday Large Print book club on behalf of my aging mother-in-law who wanted large print books to read.  I ordered a few books under the initial contract and they were received.  Within a few days, my mother-in-law went into an assisted living center and was unable to enjoy any further books.  I did not ask for my money back or ask to be released from my contract.  I did call and ask that they allow me to purchase something other than Large Print books (regular books, audio books, calendards, DVDs, anything really that my family could use.)  I thought this was a reasonable request.  I was told that the club only offers Large Print books and that I would be required to fulfill the purchase requirements.  A few months later, I received a notice that the Club had charged $99.24 to my registered American Express for "the four remaining books required to complete the membership."  The total was calculated by "taking the number of remaining books I agreed to buy, multiplied by the club's average book price (including S&H and sales tax.)"  I went online to place an order, but after I spent 30 minutes making selections, I was told my account was suspended, to call customer service.  I called customer service and spent 10 minutes waiting for an answer.  When I finally got one, I was told I could not buy anything other than Large Print books - despite the fact that I had found otherwise through the website.  I complained, but was given no other options.  I picked out four books - which come to a total much less than the $99.24 I was charged even when adding S&H and tax.  I again asked about this and was given no other options.  This seems outrageous to me.  I won't be using Doubleday for anything else in the future.

This report was posted on Ripoff Report on 10/30/2012 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/doubleday-large-print-book-club/internet/doubleday-large-print-book-club-doubleday-unreasonable-and-poor-service-internet-962047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Doubleday Large Print Book Club

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?