I am writing to complain about www.millionairesconcierge.com The owner of this company, doug turner, is completely unethical, a liar, a con artist. We recently tried to use his services. Doug Turner, Millionaires Club/Concierge has been the most unprofessional person/company I have ever had the displeasure of working with.
As a person, Doug Turner answers his emails in person and I have no idea how large his company is. But, as I always believe, the proof is in the pudding and he has let us down (and therefore our winners and clients) very badly.
To begin with, he offered us excellent seats for the cost of $3,500.00 per person which we accepted and then realised he had sent me the wrong information. He thought he was selling us MTV Movie Awards tickets which takes place in September.
When I said this was wrong he said he could only get us an all access pass which he said would get our winners backstage and everywhere they could possibly want to be. We were told it wasnt a seat but a lanyard the winners could wear to go backstage, etc. or, we could have opted for seats at $4,200.00 per ticket so we went with the all access pass and had to send security information about our winners, passport details, etc.
About three weeks ago, Doug Turner said WE were wrong to purchase the all access pass because the winners had to have seats regardless and then about a week ago, he told us he could not obtain the all access pass at all. He then said we could have balcony seats and get back $500 US Dollars as an apology but the seats ended up being two seats in the balcony, 14 seats apart from one another.
We said this was unacceptable and eventually he got two seats together (terrible, balcony seats) for the same price and so we paid an enormous amount of money for poor quality seats and had to let our winners understand the all access pass was not going to happen. WE THEN ASKED FOR A REFUND TO OBTAIN TICKETS ELSEWHERE AND DOUG TURNER REFUSED TO REFUND US THE MONEY, SAYING HE HAD ALREADY PURCHASED THE TICKETS. THIS WAS A LIE AS WE LEARNED HE COULD NOT OBTAIN SEATS UNTIL THE DAY BEFORE THE EVENT.
I need to ensure no one ever gets conned the way we have. I intend to write to many contacts to advise them not to use Doug Turner or Millionaire Concierge because he is a liar, a con artist, took our money with very poor results and all very last minute. It is awful to think that others will spend their money on a service which is so unprofessional and untruthful. We never got what we paid for.