• Report: #1159947
Complaint Review:

Dr Wellness

  • Submitted: Sun, July 06, 2014
  • Updated: Sun, July 06, 2014

  • Reported By: Avanti — Highland Indiana
Dr Wellness
1044 Fordtown Road Kingsport, Tennessee USA

Dr Wellness Recdiect outlets Was this a new tub???? Have my Doubts!!! Kingsport Tennessee

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How many new hot tubs does it take before you get a good one??? I got my first hot tub from Dr Wellness in first week in June, when we got tub home the first thing we noticed was that there was good size crack in one of the panels, the next problem was after we filled tub and started going threw self test, we each jet came on it shoot out a big glob of black mold , every jet that came on had black glob was black Mold,  now that the tub was filked with black mold all over the tub, and called  the factory and asked them why there would be mold in pipes and

they told me they run every tub before selling and must not drain them all the way and leave water pump and lines under tub while tub sits in warehouse waiting to be shipped and sometimes sits for months, what do they expect what is going to happen , mold starts to grow, maybe the Health Department needs to pay them a visit,  and pull a few tubs that have been sitting in that dark hot humid warehouse, not safe for consumer, they then told me to go and get some pool shock and circulate it for awhile, I was stupid enough to go and do it, after I

got back, I put shock in tub and press pump and it would not work at all, so now we have cracked panel  mold in lines jets pump and filter, and now cannot even circulate water, what a joke, after multiple phone calls they deceided to make me another tub, after waiting couple of weeks, tub arrived at house on 7-3 and it was much lighter finish then the tub I picked out , not happy with that, then they played with old tub for about 45 minutes, with no progress, then we set up so called new tub, to find out it would not even light control head, so as of now I am two for two!!! All im asking for is a tub that works, I only paid for the tub a month ago and still have not used!!!

This report was posted on Ripoff Report on 07/06/2014 06:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dr-wellness/kingsport-tennessee-37663/dr-wellness-recdiect-outlets-was-this-a-new-tub-have-my-doubts-kingsport-tennesse-1159947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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