Complaint Review: Drivetime ,Uglyduckling - Torrance California
- Drivetime ,Uglyduckling Torrance, California U.S.A.
- Phone: 310-793-1666
- Web:
- Category: Auto Dealers
Drivetime ,Ugly Duckling They took my hard earned money and sold me a car with a bad engine. Torrance California
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In February I purchased a Jeep Sport from Drivetime. On June 30, 2006 a young lady ran through a red light and hit my frontend. While the damage was being repaired, the engine stopped.
I had an insurance adjuster, a jeep dealership and the drivetime people to check it out. Everyone agreed that it was the engine that needed replacement because of wear and tear. I had only driven the jeep four months. I had had two oil changes because of my two hundred mile a day travel time. I explained this to the sales people and they assurred me that the jeep was what I needed. I was told that the engine would cost me One thousand five hundred dollars. The first week of September I gave drivetime seven hundred eighty dollars to start work on my engine. I felt that they should pay because I had had a six month/six thousand mile front to back warranty. I was of course pass the mileage. They refused and told me that I had to pay half if I wanted the car fixed. I had been paying for a rental after the first thirty days of the accident. I was paying my full coverage insurance, the car payment, the downpayment and one thousand one hundred dollars on a rental each month. I stopped paying the car payment after three and a half months. Everytime I called to ask the ststus of my jeep I was told that I was not the only one who needed her car repaired. Each call gave a nastier reply. I stopped calling after being told that it would be done in seven business days and that the person that I was talking to would put a rush on it. I knew just what she meant. Once I missed my first payment they called every contact on my list to try to get me to pay the $130. It did not work. I recieved a letter and called the office on a Saturday and was put on hold when I began to complain.
Yesterday, November 16, 2006 a young man knocked on my door and left a letter because I did not answer it fast enough. The man took out a camera and began to take pictures of my house and rental car. I opened the door and he introduced himself and I told him my story. He took a few notes and left. I called drivetime and told them that I would not pay another penny on the jeep. I also told them that I would did not want the car now, I should have been given a replacement. I would never drive a car that needed four and a half months to repair.
The young lady, Felicia said the they could have helped with the money that I had paid out. She asked how much I had spent and when I told her over $4,500 she asked me to send the proof. She never gave me a fax number so I waited to hear from her again. The man with the camara was next. I guess I better look for another car at this point. My work requires a dependable vehicle.
Wendy
Atlanta, Georgia
U.S.A.
This report was posted on Ripoff Report on 11/17/2006 04:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drivetime-uglyduckling/torrance-california-98313/drivetime-ugly-duckling-they-took-my-hard-earned-money-and-sold-me-a-car-with-a-bad-engin-221122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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