DTE Energy Home Protection Dte Dte energy Dte home protection Dte home warranty Ripped off - prey upon older and disabled - cover nothing Michigan, Florida

My mother had a massive stroke in July 2007. She live in poverty - $1012 a month. My siblings and I subsidize and take care of her bills - since she has no sense of financial stability and will spend money frivolously. We try to protect her from telephone sales and scams - we have changed her phone number 6 times in 10 years.

Apparently in 2008 DTE Home Protection called her and set her up on their protection plan. She didn't ask us, or tell us. We pay her bills. My sister and her husband have been paying the DTE bill and they have 5 children so they have mostly paid it late each month. I happened to be at their home in May and saw the bill on the counter. I looked and saw a bill with a past due amount and sowing a non-payment fee of $21.90.

I took over paying her DTE bill right then and there. I called DTE Energy and explained - I asked them to remove the late fee and promised I would never be late paying in the future. The rep put me on hold came back and told me that fee was for her Home Protection Plus plan. DTE Line item on the first page of the bill states NON-Payment Plan Charges $21.90. After MANY calls they had my mom on HPP Core and something called Auxillary Space Heater ?.

Found out core would be furnace and water heater. In 2014 we (kids) paid to replace her furnace and in 2017 we paid to replace her water heater. I asked for a refund of all payments to the plan. I felt the line on the bill was misleading and we had no idea. I have called 23 times since may and each time they say they will escalate and I never get a response.

I think a class action lawsuit is in order they prey on the elderly knowing they have cognitive issues and the line descriptction is misleading. I called, emailed, and filed complaint with the BBB - DTE refuses to respond. Look at the reviews - they are shysters! Beware. Terrible business.