Report: #373369

Complaint Review: DTE

  • Submitted: Tue, September 16, 2008
  • Updated: Tue, September 16, 2008
  • Reported By: centerline Michigan
  • DTE
    495 Moron Street,
    Detroit, Michigan


Show customers why they should trust your business over your competitors...

I have the DTE home protection plan for all my applicances at this time. My dishwasher broke a few months back and DTE sent out someone within 2 days to fix it. The guy stated that he would have to come back with parts. After 2 weeks, he did come by with parts and stated that the parts they sent were broken so he would have to Re-order them. They he stated that he is not going to come back because DTE only pays him from coming out once. I called DTE and they stated that they will look into this issue and probably offer me a "buy out" of $300 for the applicance that is not fixable. 67 days and 53 phone calls later, DTE has still resolved this issue.

After getting put on hold for 15-20 every time you call them, they say the same thing...."we are still reviewing this". DONT use this DTE protection plan, it is a RIPOFF and no customer service to boot. My friend just canceled with them last week due to a similar issue with his 10 year old furance.

centerline, Michigan
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This report was posted on Ripoff Report on 09/16/2008 09:43 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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