Complaint Review: Duke Energy
My renters just told me that Duke energy meter reader said he didn't like the meter on the house, so he cut it off - top and bottom - with no communication, notificaiton, no nothing - not to me, the home owner and not to the renters - no door hanger, no email, no mail notification - nothing -
Here it is December in INDIANA - their food has spoiled, they have little kids, and they have no electricity, no heat, no abiliity to cook, no water now, no nothing - absolutely shameful behavior and practices!
and I have to spend the day tomorrow re-wiring the service so a new box can be put in.
Called Duke ENergy and first - took FOREVER to talk to a person - then basically got the RIPOFF "Gee,I guess they'll have to bring another one out once you have it wired - ......
There is NOTHING NOTHING NOTHING on their website that describes they can do anything like that - not even remotely - without at least 10 days notice - and THAT is on the Ohio site - nothing on the Indiana site at all......
Fraudulent company, fraudulent, meter-readers - don't have a heart for ANYBODY and either don't HAVE well-defined processes or don't FOLLOW them - if there was a way to switch electric providers, we would do it - HATE having to work with them - they do whatever they want and the customer suffers -
To top it off - this comes only two weeks after devastating tornadoes RIPPED through our area.....they didn't come near the rental house and the meter was in no way damaged - the person looked at it - decided they didn't like what they saw and -the meter just went away......
This report was posted on Ripoff Report on 12/03/2013 03:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/duke-energy/kokomo-indiana-46901/duke-energy-electric-meter-taken-on-rental-property-no-notification-and-no-assistance-k-1104068. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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