Report: #542175

Complaint Review: Dunkin Donuts Baskin Robbins

  • Submitted: Sat, December 19, 2009
  • Updated: Fri, February 19, 2010
  • Reported By: ashley — orlando Florida U.S.A.
  • Dunkin Donuts Baskin Robbins
    E colonial drive/Alafaya trail
    orlando, Florida
    United States of America

Show customers why they should trust your business over your competitors...

beware of any BR/DD store anywhere. Management is abhorrent, and if you don't get a decent employee serving you you will have a problem. I frequent the E colonial/alafaya store occasionally, and generally order a basic coffee or latte drink. I went there last night, and ordered a latte. The person charged me 1.80 and served me a drink in the drive thru. I asked if it was latte, he said yes, but I still wondered why he charged the lower price when a latte is 3.00. The drink tasted horrible and like some burnt coffee concoction. It definitely didn't taste like the latte they usually serve and I questioned whether it was espresso or just really burnt old coffee. Trying to come out of a bad sore throat, it was not a good experience as my throat and stomach were both aching from the bad drink. I called in the morning to speak to the manager who happened to be the rudest nastiest most pathetic indian male you can imagine.  The manager rather than statingwell sorry.about your ordeal statedit cant be latte b/c latte is fresh and had to be coffee. Who cares served a bad drink, get over it comp it and move on. He said what u want me to do about it-- you want another? well yeah of course I want another drinkI got a stomachache, throat ache, and ripped off of a drink I never got. He asked for my phone number and said hed call back. of course there was no necessity in asking for my # because this is over a 3.00 coffee drink. Was he attempting to research the history fo the situation? His behavior was odd and he wasnt apologetic and just seemed like he just wanted my number. Any normal civil manager would have expressed concern comped the drink and moved on. I just gave a random number. 10 mins later, he called my phone and I didn't answer. I called back maybe 10 mins later, to ask him what had happened. His response was "you gave me wrong number, i call your phone and it goes to voicemail." uh excuse me? as if im obligated to give u my real number? This isnt about my phone number crazy manager its about the bad drink your employee served me. This pathetic creep acted as if I was obligated to give him my actual number, and because I didn't he had a right to insult me, and refuse to replace the bad drink. He then claimed "im not giving you ANYthing." what? youre joking me serve bad coffee to a customer demand their phone number then harass them if they call you back....this isnt just bad customer service, this place needs to be reported to teh health department or something. He then proceeds to harass me on the phone for no reason....claiming hes not giving me anything and i gave him the wrong number....I expressed to him that he served a bad drink to a customer and he should do something about it. He proceeded to insult me b/c apparently he was just trying to get into a verbal fight for no reason because he is deranged or something. Who knows what they are serving in their coffee quoted as 'latte' and their crazy rude 'indian" manager is not only unapologetic but harassing customers who they've served bad drinks to.

Beware of dunkin donuts and even dealing with their crazy mean and rude uncivil management there- especially if it happens to be "indians" because they aare not only the stingiest people but they have no csutomer service abilities, rip people off to no end, and could care less about what they serve people and are a threat to people's health it seems. Also if you have a bad throat, don't go to this place to try to soothe it because you might be served bad coffee which will only make it worse, then get harassed by their foreign lack of social skills nasty management team there. Note to managers of DD's/BR's especially the foreign Indian idiots who lack all sorts of skill....get some help or an education you twits, just because you own franchises doesn't mean you have the right to treat customers like dirt, or abuse people....this is a regular habit of any person of indian descent who owns any franchise---extreme rudeness, no customer service or social skills, awful management, bad employees and bad service and its been witnessed in many different areas not just with this chain of restaurants.

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This report was posted on Ripoff Report on 12/19/2009 06:16 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This guy is insane

AUTHOR: Anonymous - (United States of America)

This is the BEST Dunkin Donuts in Orlando. Obviously the guy posting the complaint is a moron, and I am sure that anyone reading his offensive, idiotic post can tell that, however, I do want to say that this is really a great store. I love the fact that this loser thought getting an order wrong was an "ordeal". What a total simpleton. Then he wants the drink "comped" I guess this cretin does this all the time. My God, what a world we live in, to have to breathe the same air as this pinhead. Oh, and the best part, he is telling you to "beware" of Dunkin Donuts. What a fool! Please buddy, whatever you do, DO NOT HAVE CHILDREN! It would be best if you would just hang yourself. 
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#2 Consumer Comment


AUTHOR: Leann - (U.S.A.)

LMAO!!  I think you are right.  Let's get them together soon.  They will be very happy sitting side by side.


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#3 General Comment


AUTHOR: Edgeman - (U.S.A.)

Do you think that we should the OP to Charles? Just think how happy they would be together sitting on the couch with their laptops and posting about everybody that has ever "screwed them over".
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#4 Consumer Comment

Hey Edgeman

AUTHOR: Leann - (U.S.A.)

Don't forget to add Charles to the list!
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#5 Author of original report

more issues with BR/DD

AUTHOR: anonymous - (U.S.A.)

  more problems with this store-- not only do they do anything wrong they can to people sometmes, their rude employees serve them less in a cup than what they are supposed to serve quantity they rip people off in this way too--if you decide you want to change your order to a large one, they also charge you .50 extra than what they should be charging you....also ripping you off.... they are a really messed up place to go to, and rip people off consistently....and have bad employees....

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#6 General Comment

Have you considered my offer?

AUTHOR: Edgeman - (U.S.A.)

There's this guy who lives in Hollywood, California and I think that you two should meet. I think that you two would be great together.
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#7 Author of original report

more problems with this place and the bad employees there

AUTHOR: anonymous - (U.S.A.)

  Why does BR have such bad service--this isnt just this store but so many of them. They employ low class people who have no CSR skills and treat customers like dirt or abuse them. At this location I've received not so good service from a hispanic female now who is rude to me everytime I go. She seems to not be able to undrstand english well and will get your order wrong and then blame it on you. The last time I had gone she gave me the wrong kind of milk. I went into the place to order a regular coffee drink. I told her normal and she kept saying...HOT OR ICED. I asked want it hot....i said yes, normal...she proceeded to ask me the same question again several times and I got annoyed and said I've told you Hot 5 times now....the psycho female then berated me more and said that she had to make sure what I wanted. Huh? Then she I believe insulted me to her co worker....and then her co worker was holding a glass full of "ice" and staring at me......and I said "hot" again for the 7th time now...and she's like What? you want it hot? as if that was my mistake.... this is so absurd....the rude hispanic loser thank God did not come back to take my money as the other employee did, who was at least civil and had some manners. Overall, very rude employees there and everyone was rude in some way, and the short hispanic female is extremely rude and it's surprising with her lack of comprehension skills how she is even working at a place like that...when she can't understand simple english after being told to her many times and abusing a customer by getting irate and mad at them after asking them a question many times then still getting the order wrong and bad mouthing them to employees. This is not a rare occurrence at baskin robbins which almost 'always' has the rudest people you can find not only rude but incompetent as well and will abuse customers, along with the managers there who abuse customers as well. If you want good prompt service and accurate orders made correctly this is not the place you will find that at all, and most likely will get incorrect orders with bad service and bad attitudes by the rude people that work there as well as the managers. Also the people in orlando or around seem to hold a vendetta against attractive females and seem to be very jealous of them overall and will treat them especially badly because they are insecure and somehow feel powerful abusing pretty women--common thing for so many of the idiots and losers out there in society today.

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#8 General Comment

Add Ashley to the list...

AUTHOR: Edgeman - (U.S.A.)

Right after Melissa, Rachel, Alice, Anonymous, etc...
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