Dunkin Donuts ripoff the business that doesnt give a dam No Attention to Detail. Enough is enough! Southbury Connecticut

As a long time worker in the food service industry I have to put this point out there: Most people are idiots.

I'm sorry to say it, but it's true. Most people are idiots. They dont remember what they ordered, they think they asked for something that they didn't ask for, and they think that your job as a server is to be their slave.

Not true. Not true at all, in fact.

I've had some problems with the staff at various Dunkin Donuts but this is because they tend to employee people who have a 2nd grade grasp of english. One time I asked for a bacon, egg, and cheese sandwhich on a toasted plain bagel and I was handed a raspberry scone. I didn't make a stink at that time because I figured that if ANYTHING I said sounded like "raspberry scone" to this person I wasn't going to get what I wanted.

Given that, if you have a problem with this particular DD then I offer you a very, VERY simple suggestion... stop going there. Don't frequent that particular store if they've bothered you so much.

As for your particular incident.. I can believe it. But DD is a company that has that policy of "making your coffee for you," a policy I don't agree with at all because everyone likes their coffee differently. Everyone has "their way."

So in the future just ask for a plain, black coffee and grap the sweet n' low on your way out, or at the drive up window ask for a few packets to go.

It's easy. Sometimes people make mistakes and you shouldn't be trashing the company because one time out of a thousand something didn't go your way. IF this a frequent occurence then stop going to that particular store. Seriously dude, if they continuously screw your order up all the time then STOP GOING THERE! They obviously are incompetant and you're not doing anything by continuing to frequent the store.

It's really that easy.

Before you go slamming the DD employees as being rude and belligerant, consider the customers.

My son worked for Dunkin Donuts for a year, and in that time not a night went by without some hostile patron coming in.

Consider the man who comes in and orders a cup of coffee. My son reaches for the pot and the guy stops him. "No,no. That won't do. I want a fresh pot." No problem. My son always has two pots of coffee, one on the counter and one perculating. He reaches for the perculating pot. "No, no, that won't do, either." Turns out this clown isn't going to be satisfied until he actually sees my son brewing up the coffee from scratch. Patiently, my son dumps the older pot and starts fresh. This goes on every night. Doesn't matter how fresh the coffee is. This clown wants to personally witness my son brewing it. (Don't know whether it's an ego trip he's on, or whether he's just paranoid about someone tampering with the coffee.) One night my son had enough of this nonsense and refused. And you know what the guy does? He calls DD corporate HQ and threatens to sue the store for "discrimination." My son gets a warning and is told in the future to give this man whatever he wants.

Another guy comes in and orders coffee. My son obliges. Before giving the customer his cup of joe, he reaches for a lid. The belligerant customer tells my son to leave the lid off. My son tries in vain to explain to the man that it is policy to put a lid on the hot coffee. Apparently DD does not want to leave themselves open to a lawsuit like McDonalds had when that lady scalded herself. But the man will not listen and just gets angrier and angrier, insisting that my son better not put the lid on the coffee or else. Finally, just to get rid of this psycho, my son gave him his coffee without the lid.

Now, I don't know. Maybe this is typical of the weirdos that frequent all fast food places after hours. Or maybe this is a clientele typical of Dunkin Donuts. But I do know that before you go belittling the people behind the counter, you ought to take a good hard look at the customers they have to put up with - including yourselves.

dunkin donuts is a ripoff and a nightmare... one of the worst franchises out there it seems with the lowest standards of customer service and frequently bad and stale food...numerous bad experiences there on top of it all-- the low class uneducated employees overcharging people-- charging 60 cents extra for 'jelly' they add on the side to items, lying about costs, being belligerent with customers or rude, service bad and stale food and being proud of doing this, having no food items there, serving bad tea, and their service just keeps getting worse...

Scones are notoriously high in carbohydrates--which are converted to simple sugars when digeste AND they also high in sugar--at least twenty times the amount of sugars produced in one measly packet of sugar. If you are truly concerned about your diabetes and sugar is really your enemy--I would avoid Dunkin' Donuts at all costs as they offer you very little in the way of healthful food choices for diabetics. Make sense?