• Report: #267291
Complaint Review:

Duro Tire

  • Submitted: Mon, August 13, 2007
  • Updated: Wed, May 25, 2011

  • Reported By:Tempe Arizona
Duro Tire
14290 Lochridge Blvd. Covington, Georgia U.S.A.

Duro Tire, Dawn Thompson The Duro tires on my brand new utility trailer fell apart, and Duro will do nothing to replace them. Covington Georgia

*General Comment: Trailer isn't new anymore

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I bought a brand new s****. />
That home depot location no longer sells trailers, so they cannot (or are unwilling) to help me replace the defective wheels on my new trailer. s****. />
I dealt with a woman named Dawn Thompson at Duro Tire. Her only recommendation was to have the wheels repaired and send them the bill. When I told her I'd rather have new wheels instead of newly-repaired wheels on my brand new trailer she responded that this is "not tire repair."

Quick note: it's summer time in Arizona, 115 degrees. I have to go outside, take the wheels off of my brand new $500 trailer, bring them to a tire repair shop to get them fixed, then put the refurbished wheels back on my brand new trailer in 115 degree heat. Dawn suggested I have someone "...hold a flashlight for me and do it at night." In the summer in Arizona at night it cools down to a brisk 105. Thanks Dawn.

(I digressed.) When I told her I'd rather have new wheels instead of newly-repaired wheels on my brand new trailer she said "this is not tire repair, you just need to have the nozzle replaced." To me, the process I described in the last paragraph is tire repair. And a lot of work for me, and an expense for which I have no real reason to believe Dawn and her cohorts at Duro Tire will reimburse me.

Tempe, Arizona

This report was posted on Ripoff Report on 08/13/2007 11:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/duro-tire/covington-georgia-30014/duro-tire-dawn-thompson-the-duro-tires-on-my-brand-new-utility-trailer-fell-apart-and-du-267291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Trailer isn't new anymore

AUTHOR: Yankee Redneck - (United States of America)

My friend, as soon as you pulled your new trailer off the lot, it wasn't new anymore;  that is a fact of life.  Any number of things could have happened on your way home.  Whether they did or not is of no consequence.

Products are manufactured and sold in huge groups.  The item you received may have been one of the first manufactured and last sold, giving it some age before you took it home.  Non-perishable products (even though the clock IS running on things like tires and valve stems) are not routinely rotated like bread and milk.

As far as the replacement of the valve stems, replacing them is not a big deal and in no way represents something less than new.  The stems will be new...and obviously in better condition than those you bought.  It is a simple procedure and the tire may not have to be removed from the rim, depending on the size of the tire and skill of the technician.

It sounds like Duro offered you a fair deal.  You now own a piece of equipment and as an owner of dozens of pieces of equipment over the years, these things happen...new, old, or in-between. 

I recently bought an inexpensive (as in cheap) yard wagon and as most of these comsumer goods go, it was made in China.  It was in pieces in the carton and required assembly.  The bolts were of such poor quality that the nuts wouldn't even thread onto the bolts! 

Rather than drive 60 miles back to the bargain hardware outlet where I bought the darn thing, I went to the local hardware and bought American sized bolts and completed the job.  Sometimes things aren't worth getting all worked up about...you'll live longer and you may just learn something along the way.

You shouldn't expect new wheels and tires.  Your complaint doesn't indicate a problem with them.  And even if you did get them, you still will have to take them off the trailer in 100+ degree heat to exchange them and re-install the new ones.

So, suck it up, take them to a tire shop or lawn and garden repair shop and get them taken care of.  And get a detailed receipt...in duplicate, if possible.

And if the heat really is such an issue for you, maybe moving to a more moderate climate would be in your better interest.

Maybe you aren't able to do the job.  If so, maybe a friend or neighbor would help you out for a refreshing beverage of his choice.  Hey, just trying to help out here!

Good luck.
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