• Report: #989975
Complaint Review:

DV Warehouse

  • Submitted: Wed, January 02, 2013
  • Updated: Wed, January 02, 2013

  • Reported By: Scott — Atlanta Georgia United States of America
DV Warehouse
747 Seward St. Hollywood, California United States of America

DV Warehouse they have my money, I have nothing. Hollywood, California

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Horrible customer service. I ordered a used Macbook Pro with a Matte screen from DV warehouse. They sent me a glossy screen computer. Their order confirmation doesn't specify glossy or matte so I couldn't prove it to them but I'm certain that I ordered anti-glare because they are very hard to find and this is the only anti-glare version of that particular model that I was able to find anywhere. In fact, it's so hard to find that I went ahead with my order even after DV warehouse double charged my debit card not once, but, TWICE (which took 2-3 days of angry phone calls to sort out). When I informed them of the glossy screen issue DV warehouse tried to charge me a 20% re-stocking fee! After much complaining I was able to get them to agree to take the computer back and issue a full refund if I paid the return shipping. The original purchase amount was $849.67. They refunded me only $828.00 (the price of the computer minus shipping) they still owe me $21.67 for the original shipping costs.

I still haven't found the computer I need. DV warehouse has one but I don't dare buy from them. I recommend you do the same.

This report was posted on Ripoff Report on 01/02/2013 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dv-warehouse/hollywood-california-90038/dv-warehouse-they-have-my-money-i-have-nothing-hollywood-california-989975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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