Dynamictruth.com Cigarette Ripoff Switzerland

I placed an order with this company on January 13, 2005, I contacted them February 16, 2005 to say that my order was not received, they advised me that my order was returned due to new customs laws and that I would receive my new order within 5-7 days.

March 1, 2005, I contacted them again, they put a trace on it in customs and said that I should receive it in 2-3 days

March 14, 2005, they traced the package again and it came up "lost/theft" so they said they would send out a new order on March 16 and I should receive it in 10-12 days.

April 5, 2005, 13 business days after my last contact with them. I asked about the location of the package and if they could not find it to refund my money.

April 5, 2005 response came, they said they were tracking my order.

April 6, 2005, no response, I e-mailed again, asking if they had any luck. Was told "Your order is being held in Customs, we are working on having them released."

April 11, 2005, I e-mailed them again, asking if they had any luck getting my order released from customs. No response.
April 13, 2005, I e-mailed again, asking for an update or a refund. No response.
April 18, 2005, I e-mailed again asking for an update. No response.
April 26, 2005, I e-mailed asking for a refund and for someone to contact me. Still waiting for a response.

I have never had a problem ordering from this company and have been ordering from them for the past year. I won't be ordering from them again.

I contacted them

Deborah
Jersey City, New Jersey
U.S.A.