• Report: #356786
Complaint Review:

Ea.com Pogo Games

  • Submitted: Mon, July 28, 2008
  • Updated: Mon, July 28, 2008

  • Reported By:San Bernardino California
Ea.com Pogo Games
Www.pogo.com Internet U.S.A.

Ea.com - Pogo Games Credit card charge, lousy support - unable to get a refund Www.pogo.com Internet

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I quit using Pogo games altogether this past year because after a series of e-mail after e-mail they could not resolve any of my game playing issues. I was unable to play half of the games they offered. The games would not issue tokens, get stuck and force me to re-boot, or not allow me to play at all.

I ended my subscription, or so I thought, and lo and behold another charge was recently applied to my credit card account. When I sent an e-mail asking for a refund I was told that "due to the nature of their gaming service, they are unable to issue refunds on unused portions of the games". I think that is a crock. I went back in and discontinued the service AGAIN within a day of the charge appearing on my account. Which means I have a year's worth of service that I can't use, and I am out $39.99 -- an increase in their yearly subscription that I had no idea was coming. I'm out 40 bucks for absolutely nothing. No games, no service.

I don't understand how anyone can do any kind of business without offering some type of refund on a service that is not provided. It sure seems illegal to me.

San Bernardino, California

This report was posted on Ripoff Report on 07/28/2008 11:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/eacom-pogo-games/internet/eacom-pogo-games-credit-card-charge-lousy-support-unable-to-get-a-refund-wwwpogoco-356786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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