• Report: #957173
Complaint Review:

Eagle Creek

  • Submitted: Fri, October 19, 2012
  • Updated: Fri, October 19, 2012

  • Reported By: BLEZ — Chicago Illinois United States of America
Eagle Creek
5935 Darwin Court Carlsbad, California United States of America

Eagle Creek Warranty basically bogus due to company requirements Carlsbad, California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

On a recent trip I used my Eagle Creek "Pack It" to pack shirts, as I have done for years.  On arrival at my destination I found that the material at the bottom of the "Pack It" had deteriorated since I had used it last, and had ruined one of my  shirts.  I had to replace the shirt.  Because of that, and because Eagle Creek has a lifetime guarantee on the "Pack It", I called Eagle Creek to seek a replacement.  Eagle Creek is one of those companies that makes it as difficult as possible for a customer to utilize their warranty. Obstacles are erected, and hoops must be jumped through (e.g. difficulties in finding the correct number to call, unreasonable conditions for product replacements, etc.),  because they know that most customers will eventually just give up.  The "Pack It" is about a $25 item.  They insisted that I send the defective one back to them at my expense, and IF they deemed it defective, I might receive a replacement in about three weeks.  Needless to say, I will never buy another Eagle Creek product.

This report was posted on Ripoff Report on 10/19/2012 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/reports/eagle-creek/carlsbad-california-92008/eagle-creek-warranty-basically-bogus-due-to-company-requirements-carlsbad-california-957173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Eagle Creek

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?