Signed up for DSL service February 2004, never got DSL service, they used my account info and credit card to provide service to an out of state Earthlink user. To add insult to injury, Earthlink billed me an "early termination fee" of $149 and sent the account to CCR collections agency within a month's time of sending me a legit bill on paper. Now am recieving daily colletion calls from CCR harassing me for payment on a service Earthlink never provided.
These clowns put me through online chat "customer support" and at least 30 hours of phone calls to their customer support/billing support with no results as of 6/17/04. Earthlink's astute "tech" support gave me a laundry list of reasons why user error is the reason DSL was never connected due to interference with the modem: bad weather, faulty ethernet cords which Earthlink provided, cell phones nearby, halogen lights nearby, living near power stations, pc, tower/printer/anything near the modem. They even told me to wrap the modem in TINFOIL. I responded, should I wear a tinfoil hat as well? Earthlink responded, go outside and disconnect the telephone line at the box, test it by directly connecting the faulty modem to the box, call your local phone service provider.
Called Verizon (local service provider) and they confirmed no DSL service was ever ordered by Earthlink. Earthlink rents lines from Verizon. Called Earthlink with this clearly fraudulent situation, and they blamed it on COVAD for not placing the order. Earthlink admitted they placed an order to COVAD for DSL on my line, but gave it to an out of state Earthlink user under my credit card number. Cancelled credit card.
Called Earthlink for two solid months and each "customer service rep" promised to make notes in the system and would reverse the charges. They reversed the account charges, but added on the "early termination fee" of $149. Endless calls to Earthlink trying to reverse "ETF" got me numerous "confirmation numbers", and they blamed inaction on the past customer service rep for not following up on the confirmation number. Now they send the "account" to CCR Collections Agency, and both parties refuse to contact the other. I am signing up for class-action lawsuit at this point, I have invested my valuable time far beyond the $149 charge, and am insulted by the daily calls by this idiot collection agency. No one will take responsibility or provide me with anything in writing.
These companies are too big, not accountable, and I will not accept lip service by idiot account reps on both sides as a resolution. This is consumer fraud on a national scale - please sign on to any attorney willing to prosecute this billion dollar company. They continue to receive praises in all the up-and-coming company stock reports. Take this company down for the corporate fraud they perpetuate - they are using your $149 charges and fear of bad credit reports to frauduletly perpetuate profit reports to their sharholders.
La Habra, California