• Report: #564148
Complaint Review:

East Coast Sauna

  • Submitted: Wed, February 03, 2010
  • Updated: Sat, October 15, 2011

  • Reported By: buybeware2009 — United States of America
East Coast Sauna
Of course no address listed Internet United States of America

East Coast Sauna West Coast Sauna Far Infrared Sauna Scam, VERY MISLEADING, Poor Quality Internet

*Consumer Comment: Warning... Eastcoastsaunas.com, westcoastsaunas.com rockymountaintsaunas.com lying scam operation

*Consumer Comment: Warning... Eastcoastsaunas.com, westcoastsaunas.com rockymountaintsaunas.com lying scam operation

*REBUTTAL Owner of company: West Coast Saunas

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I bought a Home Depot Sauna, got scammed so i buy a West Coast Sauna and got scammed too.  West Coast Sauna is just more slick about it.  If you do a search online they have multiple websites, free buyers guides that make their product look better and even rip off reports from themselves disguised as a customer recommending their product. DO NOT BUY FROM THEM! I also had my friend who live in CA see if there location listed online was even an office: 2371 La Mirada Dr. Vista, CA - it's a real location but there office is less than 1000sqft.  Where do they ship their products from? Sounds like a small mom and pop shop - what if they go out of business?

After my Home Depot experience I decided to buy from West Coast Saunas as they looked great but much more costly.  I even spoke with the owner Eddie Brown and I supposedly was given a great deal..NOT!  The Infrared Sauna was as bad as the Home Depot sauna and I paid twice as much.  Not to mention all the deceitful sales practice and misleading information about their company online. What Liars! 

The Heaters barley heat my body, it takes 40 minutes to reach 135 degrees and the support sucks, and the overall quality is a SCAM.  I had this sauna for 3 weeks and the wood already started to crack.  This is what it says on their website:

1. West Coast Saunas provides a lifetime warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal.

Minor Cracks!  The whole left wall in my sauna was cracked....and the service department wanted to tell me this was normal.  Yeah RIGHT!  

Then I wanted to return it and this is what I was told, I had to pay shipping both ways: $398.00 then a $395.00 restocking FEE.  Total: $793 to RETURN their junk. 

So I paid $2000 for the sauna and they wanted almost 50% of the selling price to return it.  SCAM! 

I have now bought from a third company and it seems they are much better.  No cracks, good support, ect.... 

Buyer Beware! 

This report was posted on Ripoff Report on 02/03/2010 04:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/east-coast-sauna/internet/east-coast-sauna-west-coast-sauna-far-infrared-sauna-scam-very-misleading-poor-quality-i-564148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Warning... Eastcoastsaunas.com, westcoastsaunas.com rockymountaintsaunas.com lying scam operation

AUTHOR: anony - (United States of America)

in anticipation of another lie coming from these low life losers - here's additional proof of they're lies about being in business since 2000...

a lie which they repeat on their websites: http://www.westcoastsaunas.com/about-us.php

you can search this info at: http://kepler.sos.ca.gov/cbs.aspx

Business Entity Detail
Data is updated weekly and is current as of Friday, October 07, 2011.
It is not a complete or certified record of the entity.
Entity Number:C2869600Date Filed:03/15/2006
Entity Address:2371 LA MIRADA DR
Entity City, State, Zip:VISTA CA 92081
Agent for Service of Process:FRIDOON ABAWIAgent Address:2371 LA MIRADA DRAgent City, State, Zip:VISTA CA 92081
* Indicates the information is not contained in the California Secretary of State's database.If the status of the corporation is "Surrender," the agent for service of process is automatically revoked. Please refer to California Corporations Codesection 2114 for information relating to service upon corporations that have surrendered.For information on checking or reserving a name, refer to Name Availability.For information on ordering certificates, copies of documents and/or status reports or to request a more extensive search, refer to Information Requests.For help with searching an entity name, refer to Search Tips.For descriptions of the various fields and status types, refer to Field Descriptions and Status Definitions.Modify Search New Search Printer Friendly Back to Search Results 

pull your head out - you bunch of unscrupulous scam artists 
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#2 Consumer Comment

Warning... Eastcoastsaunas.com, westcoastsaunas.com rockymountaintsaunas.com lying scam operation

AUTHOR: anony - (United States of America)

This is pitiful... you people cannot help but lie, steal, cheat and scam people to make a buck.

i too bought one of your piece of crab saunas - hand crafted - you are so full of BS - ya, by the Chinese. then i read your reply - and you lie over and over - "We've been in business since 2000.... come on... how stupid do you think people are? as you can see - you started in May of 2007 - you lying POS...

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Created on: 23-May-07
Expires on: 23-May-19
Last Updated on: 25-May-10

You started www.westcoastsaunas.com in March of 2006... 
Whois Server: whois.names4ever.com
Referral URL: http://www.aplus.net
Name Server: NS13.ZONEEDIT.COM
Name Server: NS17.ZONEEDIT.COM
Status: ok
Updated Date: 15-feb-2011
Creation Date: 22-mar-2006
Expiration Date: 22-mar-2016

based on your track propensity to lie about your business and apparently steel clinical studies off the internet and claim them as your own i became more curious... while performing more research i discovered a lot of SEO against other companies that point back to you. it appears eastcoastsaunas.com, westcoastsaunas.com initiates a massive amount of negative crap about their competitors. i find this very interesting. any one can do the same. but i'm becoming more disgusted with this company by the minute.

you people should be ashamed. you cant tell people the truth - no one would buy from you. you even reply with a blatant lie on this ripoff report. you either think everyone is a bunch of idiots - or your a bunch of idiots. 

as far as your product... crap - they are correct. it does not heat up to even 115f. it does not make (anyone) sweat like you advertise. i've used other FIR saunas that out perform this 10-1.

bottom line - westcoastsaunas.com, eastcoastsaunas.com and rockymountainsaunas.com are all a couple years in business, they're lying scam artists - the owners willingly lie - right here in their bogus rebuttal.

 buy from anyone other than this unscrupulous group of car salesmen. 

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#3 REBUTTAL Owner of company

West Coast Saunas

AUTHOR: West Coast Saunas - (United States of America)

As the Vice President of West Coast Saunas I am able to tell you in response to your accusations that we in no way are "slick" with our customers we provide over 3,000 saunas a year to very satisfied customers. Many people  have been helped by our product.

The testimonials you see on our web site are true customers whose lives have genuinely been changed by our Infrared saunas. If anyone would like to contact us further to discuss these testimonials we would be happy to do so. There are also many of our continuously happy customers who would have no problem speaking on our behalf.

As for the "multiple websites" those belong to our distributors we have many distributors throughout the United States and three in Canada. They all have their own companies and websites selling our West Coast Saunas product.

Our location is real and perhaps your friend walked in simply to our showroom because anyone is invited to see our location at 2371 La Mirada Dr., Vista, CA 92081 and you will see that we have a 5,000sq ft. showroom and warehouse storing our saunas. Your facts are false. We ship our saunas directly from our warehouse via Fed Ex Freight. It depends what you mean by "mom and pop" shop, if you are referring to the fact that My husband Fred and I Brie started the company as husband and wife then I guess we would be "mom and pop" as for the size of our company I have already told you of our many distributors in the U.S. and Canada and the amount of saunas we ship every year.

We have been in business since 2000 and we have been a member of the BBB for 4years with not one complaint against our company. We strive to offer the best sauna at the best price possible as we are aware that it's a health product and we want people who truly need our product to be able to afford it.

You are invited to let us know your name and information if this is a true customer because I know for a fact that our service department has not received one complaint about a cracked wall. As well we have not had any returns with this problem. If this is a true statement you will have no problem contacting West Coast Saunas to attempt to resolve your aledged problems.

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