Report: #1369947

Complaint Review: east coast window & doors

  • Submitted: Thu, April 27, 2017
  • Updated: Thu, April 27, 2017
  • Reported By: Ripped-off (Gary) — plantation Florida USA
  • east coast window & doors
    1711 sw 7 ave
    pompano beach, Florida
    USA

east coast window & doors Ed Morris,owner The most rude/arrogant impact window companies I have ever encountered. Please run if you see them coming... pompano beach Florida

*UPDATE Employee ..inside information: We are sorry this customer feels this way

Show customers why they should trust your business over your competitors...

After numerous unanswered phone calls and rude intentions from the staff including the owner, the homeowner should be aware of their tatics--not good.  Run if you should see them coming to your home.  Trust me............

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This report was posted on Ripoff Report on 04/27/2017 09:05 AM and is a permanent record located here: http://www.ripoffreport.com/reports/east-coast-window-doors/pompano-beach-florida-33060/east-coast-window-doors-ed-morrisowner-the-most-rudearrogant-impact-window-companies-1369947. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

We are sorry this customer feels this way

AUTHOR: ECW - (USA)

This gentleman has called our company almost every year to get a quote since 2013.  He never goes with us (or anyone else apparently) and we were happy to update his quote every year he called.  Each year we would give him the best price we could. At some point he became unhappy with one of our sales reps and so this last time we sent our other rep.  And although he always complained that our prices were too high, he never indicated that he was this unhappy with our company as a whole.

The owner Ed, as a very hands on owner, is always available for any customer that would like to speak to him and returns every phone call. So we contest that this gentleman ever reached out to Ed directly.

Our "tactics" are pretty straight forward.  We come out and give a free no obligation estimate.  We work with you through any questions or concerns. If you go with us we come out and do a final measure, get the permit, order the product, install the product and final out the job with the city.  We are not a high pressure sales company at all and work with you the homeowner through the whole process. We understand this is a big ticket item and strive for you to feel comfortable throughout.

We understand that sometimes customers are not happy with our prices.  Depending on how many quotes a customer gets we usually fall somewhere in the middle. We understand it is impossible to make 100% of our customers happy (try as we might) and are sorry the customer feels this way. We wish him well and hope he finds a window company that will make him happy and does a good job.

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