Eau Palm Beach Resort & Spa-Michael King (Managing Dir.), Tito Rodriguez (Food and Beverage Dir.), Josh Thomsen (Executive Chef) 1 Star Service at an Alleged 5 Start Hotel Manalapan Florida

In two words:  Don't Go!

I have never written a negative review or ripoff report before but I just returned from this so called "five star luxury" hotel where I was invited to vacation there with family and I feel like I was ripped off!

I don't know who thinks this hotel deserves a 5 star or a five diamond rating and I cant imagine who thinks this is one of top hotels in florida or even in Palm Beach, the level of service in this hotel is so poor you would expect better in a motel!

My stay at this hotel was disappointing to say the least and this hotel is extremely over rated.

While the hotel itself MAY qualify it for 5 diamond consideration, it is the pervasive lack of attentiveness and quality of service that should earn it one star and certainly NOT the best in florida.

It start at the reception with Cami and continues throughout most employees in the hotel and through all levels of management up to the managing director, Michael King and his staff.

At their best, they are indifferent, but at the worst, the employees can be rude, disrespectful and confrontational to the guests who are paying upwards of $ 1,000.00 per night.  This is unforgiveable!

Even the executive Chef, Josh Thompsen, shows a lack of care how the guests are treated in the dining rooms and restaurants and some of the food that comes out is not edible.

I have friends considering this hotel for a family reunion but based upon my experience and observations, I will certainly telll them to stay away and go to the Breakers instead.

It closing, I just want to say that there were a few very nice people like Dan at the Concierge desk, one or two people at th front desk and our housekeeper.  These people stood out because I kept thinking, why cant all the others employees be as thoughtful, helpful, respect and pleasant as them?