Ebay Seller, bessky_star bessky_star Ebay Seller Scam/Bait & Switch Internet

 I am a frequent & responsible buy on ebay, with excellent FB (100% positive) as a seller and buyer. My purchase from ebay seller bessky_star was the WORST experience I've ever had with a seller. After placing my order, I made immediate payment in full. Within minutes, the seller emailed me back to say they shipped the item (virtually impossible in that amount of time). Almost 5 weeks later, I received a package- with a completely different item than the one I ordered. Because I knew it was shipping from China, I fully expected it to take the maximum delivery time they give, & purposely ordered with time to spare, since I was buying it to wear to an event. The item did come before the event (but outside their maximum delivery time), but as previously mentioned, it was the wrong item. I understand people make mistakes. I was disappointed, as I knew they would not have been able to exchange it in time for the event, but I just planned to pick something else up, and return the shirt. I contacted the seller and let them know they sent the wrong item. I told them I was willing to accept an exchange for the right item, or a refund, but they refused to refund the item in full. They then suggested that I keep the wrong item and “give it to a friend”, and then they would sell me the item I ordered- at a discount. In other words, they wanted me to pay for an item I didn't order, and then pay them some more money, and for shipping, for right one.

I was floored. I didn't buy what they sent, and I didn't need to gift someone anything. I ordered item A, paid it promptly and received item B. If you order a steak at a restaurant, and the server comes back with chicken, would the waiter say “oh, well, sorry, but you have to pay for the chicken, and then pay me even more to buy the steak at half price. And if you don't like chicken you didn't order, you can just, you know, give it away.”? OF COURSE NOT. They'd never have repeat customers if they did. They sent the wrong item out- and whether it was the fault of the server, the chef, or the manager doesn't matter- the bottom line is, the restaurant made the mistake. Any restaurant worth their salt would apologize, send out the steak you ordered in the first place, and probably comp your meal on top of it to apologize for the inconvenience. That's how you build trust in your customers- because mistakes do happen. The real factor that determines a business's ethics is not making an occasional mistake, but how they remedy said mistake. bessky_star of ebay did not remedy their mistake.

At the time I ordered, they had decent feedback- but now I've gone to their actual feedback page, only to discover they'd done this to over 490+ other buyers. While 490 of several thousand seems a small number, the issue is that those 490 negatives WERE ALL LEFT FOR THE EXACT SAME REASON- the seller pulled a bait and switch. PLEASE do not buy from this seller. When I tried to open a claim with Paypal after the seller refused to fix things, I was told I couldn't, bc it had been more than 30 days- but in reality, I'd only had the item in my hands for about 2 weeks. So sometimes, even ebay can't protect you- that $ back guarantee is not always guaranteed, because bad sellers manage to find loopholes. When you buy on ebay, even if the seller has a good feedback percentage, READ THE NEGATIVE ONES!!! If they're a handful of common but understandable mistakes, then it's probably not a big thing- but if all the negative feedback is over the same bad seller behaviors- like sending wrong items- then DONT BUY from them. bessky_star of ebay is a complete scammer. Don't give them your hard earned money, because you won't get it back, and you probably won't get what you ordered.