eBay eBay Has fraudulent return policy. Internet

eBay HAS A FRAUDULENT RETURN POLICY. I ordered an item with a 14 day eBay money back guarantee. The seller had agreed in writing to refund my money, and I sent it back unopened. When he did not issue the refund, and after contacting him, and recieving no response, I contacted eBay. The person that I spoke with was not helpful. She kept distorting the facts that I had given her. She told me that I had to open a case and wait 3 buisness days for the seller to respond.

When the seller did not respond, I called back, and was told that the seller refused the refund,they told me that they would not pursue the refund due to "buyers remorse", which they claimed is not covered in their guarentee. The person that I spoke with politly kept coming up with other reasons for not honoring the "money back guarantee". no where on the ad pages or on the listings does it say "money back except in the case of buyers remorse". I returned the item, furnished eBay with the tracking number, and proof of delivery, and they had the correspondence between myself and the seller. eBay IS DIGGING IT'S OWN GRAVE, WITH SUCH POOR CUSTOMER SERVICE AND FRADULENT CLAIMS.