Complaint Review: Ecampus - hidden city Kentucky
- Ecampus hidden city, Kentucky USA
- Phone:
- Web: https://www.ecampus.com/mp/
- Category: Book Stores
Ecampus 8595145217 Whitney MurphyAgent CS# 9 on the chat board 01/17/2014 Rented book. hidden city Kentucky
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I paid $25 for a 2 month rental of a text.
The book arrived torn and with the critical certblaster card missing.
I did not complain.
I missed my return date and they billed my credit card $116 in fees.
I called and asked what I could get a return extension.
They said no.
I asked if I could pay them a high used fee. They said no.
I asked if I could pay a new book purhcase fee of $92. They said no.
I asked where this policy that justified their no could be read.
No answer. I was told to "except" the fee since I broke their rules.
ecampus.com/help/return-policy.asp does not state any fees other than a shipping fee.
I am challenging this through every method possible.
This company's phone wait time is over 20 minutes.
I believe it is a sign of unprinicpled management.
The CEO must is being theif hiding behind his underpaid staff's bluser.
This report was posted on Ripoff Report on 01/17/2014 02:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ecampus/hidden-city-kentucky/ecampus-8595145217-whitney-murphyagent-cs-9-on-the-chat-board-01172014-rented-book-hi-1116398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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