Echo Global Logistics business malpractices; rude customer service Chicago, Illinois

I had several problems with this company: 

1) The customer service is rude and not helpful, they delayed my shipments each time I used this company – I called customer service several times to arrange the shipment; I left voice mail and sent several emails about my shipments with questions about ETA, truck driver pick up schedules and invoices.  But I have not received the answers. The questions were submitted to  Account Manager Jimmy and his supervisor Matt - the questions were not addressed or ignored.

2) Business malpractices: the company imposes excessive charges and hidden fees. I had problems with my shipments resulted in excess charges and fees: on one occasion the company driver refused to load the cargo on the truck and then left for the day; the dispatcherclaimed he could not reach the driver on his cell phone. 

3) The company truck drivers do not come on time; refused to load the cargo; on one occasion the truck driver was tired and went home early; on another occasion (the next business day) another truck driver was asleep in the cabin. This is absolutely not acceptable.