Report: #1125760

Complaint Review: Echo Global Logistics

  • Submitted: Sat, February 22, 2014
  • Updated: Mon, April 14, 2014
  • Reported By: Denis — California
  • Echo Global Logistics
    22168 Network Place
    Chicago,, Illinois
    USA

Echo Global Logistics business malpractices; rude customer service Chicago, Illinois

*REBUTTAL Owner of company: Not exactly

Show customers why they should trust your business over your competitors...

I had several problems with this company: 

1) The customer service is rude and not helpful, they delayed my shipments each time I used this company – I called customer service several times to arrange the shipment; I left voice mail and sent several emails about my shipments with questions about ETA, truck driver pick up schedules and invoices.  But I have not received the answers. The questions were submitted to  Account Manager Jimmy and his supervisor Matt - the questions were not addressed or ignored.

2) Business malpractices: the company imposes excessive charges and hidden fees. I had problems with my shipments resulted in excess charges and fees: on one occasion the company driver refused to load the cargo on the truck and then left for the day; the dispatcherclaimed he could not reach the driver on his cell phone. 

3) The company truck drivers do not come on time; refused to load the cargo; on one occasion the truck driver was tired and went home early; on another occasion (the next business day) another truck driver was asleep in the cabin. This is absolutely not acceptable.

 

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This report was posted on Ripoff Report on 02/22/2014 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/echo-global-logistics/chicago-illinois-60673/echo-global-logistics-business-malpractices-rude-customer-service-chicago-illinois-1125760. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Not exactly

AUTHOR: Chitown Cowboy - ()

Echo doesn't own any trucks or hire drivers. Also drivers are not to load or unload freight at pickup or destination unless they are paid extra.

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