Report: #1125760

Complaint Review: Echo Global Logistics

  • Submitted: Sat, February 22, 2014
  • Updated: Mon, April 14, 2014
  • Reported By: Denis — California
  • Echo Global Logistics
    22168 Network Place
    Chicago,, Illinois

Echo Global Logistics business malpractices; rude customer service Chicago, Illinois

*REBUTTAL Owner of company: Not exactly

Show customers why they should trust your business over your competitors...

I had several problems with this company: 

1) The customer service is rude and not helpful, they delayed my shipments each time I used this company – I called customer service several times to arrange the shipment; I left voice mail and sent several emails about my shipments with questions about ETA, truck driver pick up schedules and invoices.  But I have not received the answers. The questions were submitted to  Account Manager Jimmy and his supervisor Matt - the questions were not addressed or ignored.

2) Business malpractices: the company imposes excessive charges and hidden fees. I had problems with my shipments resulted in excess charges and fees: on one occasion the company driver refused to load the cargo on the truck and then left for the day; the dispatcherclaimed he could not reach the driver on his cell phone. 

3) The company truck drivers do not come on time; refused to load the cargo; on one occasion the truck driver was tired and went home early; on another occasion (the next business day) another truck driver was asleep in the cabin. This is absolutely not acceptable.


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#1 REBUTTAL Owner of company

Not exactly

AUTHOR: Chitown Cowboy - ()

Echo doesn't own any trucks or hire drivers. Also drivers are not to load or unload freight at pickup or destination unless they are paid extra.

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