Eclipse Design Concepts Rudy Arceo Tracy Arceo owners Hooked us on half price website design then then took our money & moved. Hamburg Pennsylvania

Tracy Weidman Arceo and Rudy Arceo Hamburg Pa  Eclipse Design Concepts will cash your check without completing the work you paid for.They ripped our company off .  She is a compulsive liar.

 Your website you created is bogus. You were FIRED in oct. Attorney general has been contacted, as stated they are not attorneys and no they didn't side with you. Merely paperwork needed as stated.  Your company is a joke..a charity basically. attorney I have contacted say  you are nuts and they wouldn't themselves do business with you and you are not worth throwing good money after bad...Enough said for me. Your company lacks what it takes.A joke.

A) Please go back and read all previous rebuttals starting from the beginning.

B) Yes, I have already stated that the BBB and Attorney General are independent ARBITORS and cannot give legal advice.  Most people already know this. It does not negate the fact that I proved my "side" and the cases were closed IN MY FAVOR; in other words the cases were closed and my business was not given a negative rating.  Had I not proved my case nor "satisfied" the complaint, it would have been closed and I would have a negative mark.

C) As stated many times in many ways, I have all of the documents, contracts, files, designs, communications, time tracker and more that I can provide to ANYONE who wishes to see them. Including where you refused the refund when it was still contractually agreeable.

D) I am not even sure what the blazes this women is talking about with the image time stamps.  Yes the image of the website has a timestamp consistant with the date and time that I would have taken the SCREEN CAPTURE of said site which was AFTER she filed with the BBB and the Attorney General as these files are ONLINE and behind a maintenance wall at http://vwmemorials.com. I only needed the screencap in order to prove to those agencies that I had, in fact, done the site and that it only needed HER CONTENT in order for me to take down the maintenance wall.  I only added these IMAGE FILES of the designs I created that pertain to Van Wert Memorials, to my own website after all of this as well.  I don't have a 'deadline' for when I must add my client creations to my own website.  I normally do so after all projects for a client are complete.  In this case, I added them after the BBB and Attorney General cases were CLOSED in my favor. As with all other documentation, I have all of the original files and can show anyone that I have indeed designed each and when.

As with all other 'rebuttals' of this ridiculousness.  If you wish to review all of my files, contracts and documents, I will freely share them with anyone who requests it.

Any fool can tell you created a bogus website. The pics you copied  for your website creation are datestamped by the owner and so is the upload stupid.  Everybody knows bbb and attorney general are not judges or lawyers merely consumer advocates. Like I said before your husband has more common sense.

I have every "right" to post EVERYTHING I have posted and it's in all of my CONTRACTS and is agreed upon for ALL work through my company prior to doing business.  I maintain marketing and use rights for all of MY DESIGNS.

**And the website was never completed due to your lack of willingness to provide content and therefore has never been finalized or approved and is therefore wholely and completely my property at this time, you own absolutley ZERO copy right to that piece of work**

Furthermore, any design that was made in the design process, is whiley and completely MY PROPERTY as well.

These are just some of those silly little facts that you keep conveniently 'forgetting' or 'over-looking' in your libelous attempts to harm my business because I wouldn't let you steal from me.  Nice try but I can and will post all of my work, at will, and quite legally thank you. 

And as for the post; um, no, it remains as well as it is a factual, provable telling of my experience, which is perfectly within my legal rights as well. Stop harassing, threatening and libelously defaming my business and my good name and I wouldn't NEED to 'rebut' your maliciously false attacks.  Operate you life and your business with integrity and professionalism. I will not now, nor ever cave to bullies not professionally or personally.

We offered you a refund (even though you breached the contract by violated MY COPYRIGHTS) when we were still well within contractual terms for such.  You refused it and with an apology you requested we continue.  We did.  You then refused to supply us with content.  We asked for months.  We did what we were contractually obligated to do and within the bounds of that contract which you signed and agreed to.  We put in honest work, we included many extras even though we weren't obligated to, we did everything a good business could or should do.  You continued getting more and more designs and products through us each of which you were happy with, ordering more items after each was received.  You cannot get my hard work for free when the only failure was on your own part. 

And, the BBB and Attorney General did not 'close the case because I refused a refund'.  Had that been the case I would have negative marks with both and that's just another one of those silly facts again.  Yep I refused a refund for all of the reasons I have pointed out repeatedly (please feel free to scroll back to the first 'rebuttal').  They closed the cases, IN MY FAVOR, because I proved my 'side' successfully.  I provided them copies of the contract and copies of our time tracker and communication break down. I also provided them with receipts and quote forms.  I also guarenteed to supply them with certifed copies of originals, upon request, for all original content, files, designs, contracts, communications and the like. And, yes, they are not authorized by law to offer legal advise and tell you that if you think you have a case you can go to the next step which is court as they are just ARBITORS (as I have mentioned many times).  However two arbitors finding in my favor is a pretty good indicator of who  is telling the truth and who is not.

It is simple logic and facts here; If I had done all of the things you have insinuated or accused (that ever changing mess of things you've said inconsistently throughout this both on your own and through your fraudulent practice of employeeing your friends to falsely pretend to be former clients of mine - or 'consumers' on here) that I can prove are false; they would not have closed the cases. They'd have marked them as closed but they would have given me a negative rating, which they have not done because they, again, found that I proved my facts in the cases.

You do not have written permission to use the pictures on you bogus website you post....or for that matter written permission for logos/ artwork.  According to bbb you could not provide a signed contract.  Bbb and attorney general are only good if the business complained about  resolves by complaint filed..which was a refund!  So if you refuse to a refund, umm its useless...doesnt mean you win merely means you refuse to a refund. Next recourse bbb and attorney general advise is court of law. Just paperwork that needed filed in the process. But I would recommend you take down your dirty laundry and artwork pics you were not given written permission to use.

Diane York of Van Wert Memorials.  I don't even know what to do with your last 'rebuttal' as it made no real sense at all.  It was almost entirely illegible. 

You can claim what you want; I guess it is just a miracle that I have screen shots of your friend Lisa Cummings' many 'reviews' on review sites, comments on our Facebook page prior to her being banned and in personal emails, her traceable IP address making regular visits to our website (and matching her emails), is that what you are trying to say? Really? Words, words words; you drop them like cheap cigarettes but they are meaningless because I can prove each and every point on my side and you cannot. Heck you can't even keep your 'stories' straight! And just because I wrote an article on my site where I referred to your drivel as 'dirty laundry' doesn't actually make it that; are you for real? I mean common Diane; you are in your mid forties, stop acting so childish! Do YOU really want YOUR future clients to see how you behave?  You do know that this will be indexed under your company and name as well don't you?

And on the same mircal vein; when we supoena this site for the IP addresses they will not lead to her even though the language and comments are identical to hers in every way? OK! What ever you say Diane! I guess it is just a miracle that all of a sudden I have clients coming out of the woodwork all within days and hours of your special report even though I have only taken on one client since you signed your contract in July! That's fantastical! Expecially after more than 10 years in business!

I am happy to sue you for libel and harassment as I have been in communications with an attorney with for a while now.  It's not something I WANT or desire but as you have left me fearing for the safety of my children with your behavior, I find I have no alternative! My contracts, documents, files and proof are all sound and legally binding (But I guess you believe those skilled artibors the ATTORNEY GENERAL and the BBB, really don't know what they are doing.  Again with the humor!).

FACT (again): The website is and has been done for many months (since you are changing your story again apparently) and sits waiting for YOUR CONTENT which we have/had been asking you for since AUGUST of 2013.  As stated, you were offered a refund after you breached our contract and infringed on our copyrights even though we were no longer contractuall obligated due to the breach.  We had less than 5 days left on the contract for refundable status at that time.  You refused it.  Work on the site continued in full (and more) per your apology and REQUEST to continue the work and is and has been complete for a very long time.  Your failure to provide your contractually obligated content is the only thing that didn't happen and that is on your end not ours.

I will refer all my rebuttals back to my previous rebuttals beginning with the first as they detail our timeline of events from beginning to end and unlike your constantly changing versions, ours has been and remains consistant.  You are a liar on all counts and I can prove it.

Have a blessed day Diane York and friends!

This is why we decided to detach from you, ...And so will others.   You really should listen more and blah a lot less. ....your not  spilling your blah to li

sa, its not her. But i will let her know you continue to slander her.Yes you are wrong about that and a lot of things you blah..so whenever your ready to settle this in court, I have never  had a problem with that. We should get quite a few hundred back considering no more than you done. You were hired to do a website. Its not greed, its money you were paid to do a job that was uncomplete. Uncomplete probably because according to your posts...your small family owned, husband work full time 5 kids down syndrome child and take care other family members.  It sounds you can't handle a real businesses time contraints anyway, i should have figured that. It does however make your bussiness appear to be wanting sympathy and handouts.  you can rebuttal and blah all you want, I won't read or reply. We said our experience with your company, it is what it is....poor.  

Stop with the lies already, Lisa Cummings.  I can see who has been to that page and it has only been our own friends and family and Diane and her 'friends in dishonor'. IP addresses don't lie either and can be proved and traced.

I am fairly certain at this point you don't a) have a business and b) we wouldn't have done business with you anyway due to your fraudulent activities against our company on behalf of Diane York of Van Wert Memorials.  Activities that if she were an honest, upstanding person and business owner, wouldn't participate in nor encourage her friends to do on her behalf. If her lies were reality, we wouldn't be here because I wouldn't have done the vast majority of the work she commissioned from us (since they were consecutive orders) and she would have taken the refund when it was offered and within the terms of our contract. 

And you, nor her read that article until well after this report was issued. So, enough with the lies! I can prove that everyone associated with Diane who read the article only read it after this report was started! Do any of you even know how to tell the truth? At this point I believe the answer is a resounding NO! I can also prove that no potential clients have yet been to that article with the same IP records that prove that she posted this prior to that article being read. 

And by the way, maybe this is pointing out the obvious but a 'potential client' considering us for business and chose not to because of a blog about Diane's harassment and extortion is the reason SHE filed this report? Do you understand what you just wrote?  You admitted that this is just another ploy from Diane and her cohorts. Because why would a stranger to you be the reason for a report and if it were then why was that left out of her original complaint which has now completely changed to something else?

By the way I can supoena the records from this site including IP addressed and submission details.

Customer service is a two way street.  We are committed to customer service and that is why even when she was being abusive and irrational we continued to provide services, why we went above and beyond and gave her work that she didn't pay for, didn't charge her when she forced projects to go beyond the terms of our contract, 'forgave' her breach of our contract and copyright and offered her a refund when she violated our copyright and ultimately gave her all of the original design files for free. 

Like I mentioned in my last retort, we stopped short when she wanted EVERYTHING for free.  If she didn't like our services and customer service, she had an oportunity only a few weeks after we began to accept the cancelation of the contract and the refund that we offered when we were not obligated to due to her breach of that contract through theft of copyright and she could have gone somewhere else.  She refused it and continued to come to us for extended and additional services for almost 6 months. 

I would fully encourage anyone interested in the truth to read the mentioned article on our site and also to read my first rebuttal on here which gives full details of the progression of our business relationship with Diane York of Van Wert Memorials - and also sufficienly rebuuts every single one of her 'add on rebuttals' and those submitted by her friends who have never met us or done business with us.  I also encourage them to call us and request to review our documented 'evidence' that shows that we did indeed provide, not only everything we were supposed to, but so much more and in an better than acceptible time frame.  1000's of dollars worth of more of 'extras'; for free.

You should listen to your husband more, he seems to have more common sense.

Yet again a lie I can prove. 

You demanded the 'original design files' 'or else' and if we didn't 'comply' with your demands you threatened to do any number of things to us personally and professionally, all things I can prove.  Within less than 24 hours of that demand, in the wee hours of November 5th 2013, I sent every single one of those files despite the fact that per our contract and as a designer charging very low fees, that is never something I do free of charge. But I did it in an attempt to end this with you. 

Your 'or else' statement included all of the things you did anyway including complaining to the BBB and the Attorney General's office.  Your first complaint was to the Attorney General's office (not the BBB; sad that you couldn't even get that fact correct) and that was on November 13, 2013; 8 days AFTER I met your demand and which I can prove just as I can prove all your other claims are made up lies in order to harm my business without just cause and out of simple greed. Before the complaint with the Attorney General could be completely dealt with by them you filed with the BBB (a clear indication that your only goal was to harm our company since we had met all of your demands, not withstanding the demand to get all of our work for free). The BBB complaint was filed on November 22, 2013; 16 days after I met your demands. 

The Attorney General closed the case against our company, in our favor, on November 25, 2013 and the BBB closed their case against us, also in our favor, on December 10th, 2013. All of that is a matter of public record and anyone can call them and ask to review the files including all of the information that was submitted by both of us and thus includes all the documents that support the fact that you are a liar.

We met all of your demands no matter how unreasonable.  Where we stopped short is where you wanted all of our work, all of the original design files, all of the products that were purchased on your behalf through third party services, all of the free work we did on your behalf including the designs we hadn't even completed or been paid for yet, the rights to all of those things AND the small amount of money we charged you for our hard work. Yes, my customer service stopped where your greed began and if that is bad customer service, then so be it. 

We have never had a complaint or issue in 10 years.  All of our customers have been happy and satisfied but then we have never had a customer like you before either.  Good customer service doesn't mean letting a greedy person try to bully, extort and steal from you.

I have already addressed the fact that our turn around time was on point at within 24-48 hours and that we provided you with many extra things that went above and beyond what you paid us for and some of which you demanded of us. 

All of our 'proof' is available to any potential client who wants to review them before signing a contract with us.

Diane,

You can't read but that has been your problem all along hasn't it?  Constantly 'rebutting' with things I can prove are lies doesn't change those very facts that I have already reviewed in detail many times. 

1) turn around time was 24-48 hours for everything. 2) you were the only reason any turnaround time was held up due to YOUR OWN REFUSAL TO RESPOND when artwork was submitted for review or information or content was requested. 3) We constantly attempted to communicate with you. Half the time you ignored us for over a week and then when you did respond you did so in the negative. 4) projecting your own behaviors onto us doesn't make it true.

The biggest fact is undeniable.  If we were really all the things you say, you would have never have kept coming back to order more services and products.

I have all finles, documents, commications in both directions, contracts to show a clear picture of just who the person in the wrong is here.  NO DIANE YOU CANNOT HAVE MY WORK FOR FREE.  I have contracts for a reason. They are there for the protection of BOTH my clients and myself.  If I didn't follow my contracts, the BBB and the Attorney General would NOT hae ruled on my favor and I would have negative marks with both organizations.  I don't and there is a reason for that.

What you are doing is libel and extortion. No matter. My future clients can choose to believe your lies and go else where or they can seek the truth and get great work for a great price. 

It took filing a bbb report to get artwork.  No we are not happy with our service.

My experience with this company has been poor service. Poor artwork turnaround time. And especially poor communication and resolution skills.

Diane York of Van Wert Memorials, Van Wert Ohio.  As previuosly stated, I have the time line of work (along with all communication records which prove them) which shows that we turned around all 'artwork' within 24 to 48 hours after your requests every time, and that ALL delays were a result of your own refusal to answer and communicate with US in a timely manner.  You cannot blame a company for your own failure to communicate properly.  It is much more of an indicator of guilt on your part that you will lie and make up anything, provide no evidence, and engage your like minded, deceitful friends in your ILLEGALLY libelous and malicious behavior.

I have been consistant, have stated facts, and have offered my proof to anyone who wishes to review them which included many legally binding and signed documents from you.  We also have obtained the transcripts from our cell provider so that we can prove ALL communications including any texts and phone calls and that includes the ones from your friends.  You however have only ever offered empty, baseless accusations that you trumped up because you banked on the idea that we couldn't or wouldn't fight for ourselves and what is right.  You banked on our 'small family, husband and wife team' status and used us for as many products and services as you could and then thought you could throw a fit and demand that we give you all of that work and product that you legally accepted, have raved about numerous times and not only currently use but had been using in some cased for months at that point, for free. 

You thought you could screw us and get a 'freebie'. That, my dear, makes YOU the person seeking charity. We don't need to give to your type of charity.  We also give plenty. We volunteer for many causes and charitable events, we have organized, participated in and assisted in many fundraisers, we have donated time, money and our services many times.  We have even helped out struggling or start up businesses by offering free or HALF OFF deals for them, just like we did for Van Wert Memorials, Diane.

We have a long list of clients going back to 2004 all of whom are and were happy clients that would be happy to give us recommendations.  Likewise, the BBB and the ATTORNEY GENERAL AGREED with me after seeing all of our documents, communications, time line, artwork, files and accoutrement!  That is all the justification I need and I can show these same pieces of evidence to anyone who requests it along with the communications with both of these organizations as well.

And if your banking onanother bbusiness seeing that I refused to give you EVERYTHING for free just because you demanded it, not doing business with us, well, at the end of the day my time is valuable.  I write my contracts to sufficiently protect both myself and my clients.  Terms for refunds are explicitly covered on the contract and gone over with for each client.  My contract is no different in that regard to every other trained and reputable company that is out there in this industry.  You had plenty of opportunity to cancel the contract and get a refund without either of us loosing out needlessly.  Not only did you not do that, you continued to request, pay for and accept more products all at different times for many months.  If we were not treating you right, those orders would not have continued to roll in and that is just a basic fact. No one twisted yoyr arm to do, or continue to business with us.

Diane, an honest person who had a real legitimate complaint would not be getting her friends to 'pretend' to be interested clients in order to harass us via email and phone on your behalf.  An HONEST business owner would not have those same friends, go around LIEING on review sites claiming to be a client of ours when we have never even spoken with them let alone done business with them.  I don't even think they OWN their own business for 'cripes' sake! An HONEST person wouldn't resort to a site like this, with a reputation for harming good people and business by allowing provably fraudulant claims such as yours, so that they can profit from it.

We have only taken on 1 client in the past 6 months because we have been focused on bolstering security measures for our existing clients (for free), updating our existing clients CMS cores, frameworks and plugins (for free) and fixing several of those clients sites (for free), making updates to several clients content (also for free) and our move and family. 

And that one client received a huge website with over 145 pages containing a shopping cart with over 96 products, custom labels for all of those products, business cards, t-shirt design, custom graphics, full SEO package, social media set up with matching branding, custom thank you cards, and training.  They received all of this in less than 3 weeks time.  This was because they communicated with us when we requested it, they answered all questions quickly, provided us CONTENT quickly and when we needed it and they didn't put off answering us for sometimes weeks like you did.  So, we were able to maintain a time line that is quit normal for our company which is a 24-48 hour turn around for all graphic work and a 2-4 week time line for site building.  We cannot and will not be held responsible for delays caused by a client nor should we. 

And at the end of the day, Diane; If your 'new' complaints focused on 'artwork and customer service turn around' were, in fact true, you wouldn't have continued to order more products continuously back to back to back for months.  You would have taken the refund that was offered to you just before the contracted time for receiving said refund was still in effect and moved on.  You didn't.  You in fact continued to do business and order more and more items, make statement after statement about how much you liked the 'artwork' and products associated. 

We did everything a good company should for a client, Diane.  We put up with your unstable personality when other companies would have either walked away or simply refused to do any future work on your behalf.  We continued to give you not only the services and products you requested but went 'above and beyond' the call of duty by NOT CHARGING you when you insisted that we do more than contracts for our design services stated and what was actually paid for.  We provided 100's of dollars worth of free services and gave you hundreds of hours of our time for free as well.  You just wanted ALL of it for free and that is what this is about. I am not Walmart, Diane.  You can not get all of our time, services and products for free, use them, and KEEP them and keep using them, FOR FREE!  That, my dear is the very definition of someone who is seeking a hand out. 

But lashing out to try and ruin our business when even the law and all arbitration services have agreed that you are lieing and that we did everything the way we should have, that we did more than what we 'needed' to; is the product of a sick mind and the behavior of an unscrupuloous 'business owner' who will stop at nothing to make herself as many dollars as she can no matter who she has to step on or who deceitful she has to be to get it.  I'd say I would pray for you and your like-minded friends, but since you are trying to harm my business that I have spent more than 10 years building and regularly threaten and attack both our business and us personally making me actually fear for the safety of my children, I'll leave that to karma.  Have a blessed day, Diane.

Lisa Cummings you are not and have never been a customer of my company. We've never even met or spoke in person, electronically or otherwise  Your are a friend and co-hort of Diane York of Van Wert Memorials of Van Wert Ohio and have been aiding and abedding in the lies and libel of myself, my husband and my company and your activity PROVES that Diane is nothing but scammer in her own right as she has all of the work AND MORE that was commissioned.  She accepted and approved the work and uses it.  I fullfilled my obligations and will NOT BE EXTORTED BY HER AND HER SHISTER friends. And you will be named in the harassment and defamation lawsuit.  You should be ashmaed of yourself as you make you FRIEND, DIANE YORK and HER business Van Wert Memorials out of Van Wert Ohio LOOK even worse than these maliciously false and fraudulent reports you keep filing.  The very definition of defamation and libel is publically decreeing lies about a person or business with the intent of causes finanicial or ruptation hardships. You and you other buddy in crime Eric Metzger prove the low life medal of Diane and her business.  As I have stated many times, I can prove my side of it and I have many time laid out the facts while she has to resort to lies and personal attacks and has yet to show any proof.  In fact any one can call up google.com and search van wert memorials and see that she actively uses the work that we did for her, proving that we what we were supposed to do.  Just because you and her have been brought up in a walmart society where you buy a pair of jeans and wear them for 6 months and then return them for a refund doesn't mean I should give up 100's of hours of honest work and product to her volitive and insane nature.  And your efforts to destroy my business when you were never a client is disgusting.

This company doesnt provide good customer service. Answer your phones for cripe sake.

Poor Customer Service. Poor artwork turnaround time.  Donate to your local charity instead.

My response was long and detailed because it is a recounting of provable facts.  I pay taxes and can prove it.  I am not a charity case and your comments prove your personality.  You have no actual facts to present as a real rebuttal so you stick to personal attacks. 

The Facts: 1) you hired us of your own volition 2) we provided every service we were contracted and paid for and can prove it 3) you use those products which just supports our proof 4) You want all of our products and services FOR FREE (you want to keep and use the products which we can never get 'returned' to us AND our fees returned when we followed our contract and promises and even gave you more.  basic logic dictates then that you, Diane York of Van Wert Memorials, Van Wert OH are the one that is behaving like she is a charity case looking for freebies. 

Facts don't lie.  there is a reason you lost your cases with both the BBB and the Attoeny General. I provided them with every contract, document, communication, my own time tracker, file and piece of data.  The found in our favor based on facts rather than the frothing lunacy of a vengefully spitful woman who is just mad because she thought she could 'screw over' a small business because she thought they wouldn't fight back.  Sorry, I don't lie down to bullies.

We all have families we take care of elder and disabled. We all are small family owned business where every market dollar & minute counts.We all fill out W9s and pay our taxes (or at least we do)  Your company was hired to do a job, you failed to perform, we requested money back. We already donate to our local community, we shouldn't be expected to donate to our hired web designer too. If it was a handout you was looking for apply at your local gov. office don't hound businesses.

I am a small business owner.  I am a graphic and website design and developer.  My husband works this business with me.  I have a home office as I don't do 'large volumn' business therefore, yes, my husband also holds a full time job outside of the home.  He does mention our business when meeting new people as that is marketing 101.  He absolutely did not hound this business.  When he mentioned that we did this they showed interest and asked to talk further.  He contacted them to do that and they kept asking for him to call back at specific, later times which he did. 

During one of those contacts (which they requested) she gave him an attitude and I instructed him to not contact her about it again.  SHE contacted us after this and told us she wanted to move forward.  We met with her, she met my children and 'cooed' at my son with Down Syndrome and she signed the contract and wrote the check.  There was no con, there was no 'bait and switch'.  She was handheld through the terms and the contract which clearly state that she is REQUIRED to work with us to give us the answers we need in order for us to complete the project as we are not a web.com type of business issuing cookie cutter templates to our clients. 

Her contract was for a 1/2 off sale and my husband threw in a free logo design.  She was informed that the website design is based largely on that logo design and would not begin until the logo was complete.  The logo was for 3 original designs of which she could make modifications to one of those designs UP TO three times. She wouldn't answer us on logo samples when we would send them for sometimes up to a week and despite the fact that we were under no obligation to provide this logo as it was not part of the actual contract, we struggled to meet her ever increasing demands, going above and beyond to try to find the right fit for her which ultimately included 15 original designs rather than the promised THREE. 

During this time she started 'frothing' about the website (I say frothing because her personality is very abusive and she behaves as though she thinks the more abusive she gets the more she will get her way).  We explained to her that we had discussed this with her and that we don't start website designs until the logo is done because the site design is based on the logo/branding and if we start before that is complete the logo concept/branding could change and I would have to start the design over, ultimately wasting up to 100's of hours of design work needlessly.  We went back to focusing on the logo and she had indicated she thought she might like one of the new batch but didn't tell us which one and despite efforts we didn't hear form her for over a week. 

At that point we received one of our WATERMARKED samples (you don't own a design until the final design is made, all designs are ours until then) where she passed it off to another 'designer' (I use the term designer loosely) who had used gimp or photoshop to erase parts of our watermark and modified our design.  She did this without telling us she wanted a change, without asking permission to have another 'designer' work on OUR DESIGN.  We told her we were canceling the contract based on breach of contract. She became verbally abusive even more than before and attacked us and demanded a refund.  We agreed despite that fact that by law she broke the contract and we were not obligated. 

We prepared to issue a refund based on the tenants of our contract.  At that juncture the contract refund terms were nearing the end.  A day later she emailed us an apology and asked to continue the work.  The 'changes' made by the other designer were un-useable as they were very poorly made so I replicated the elements and we finalized the logo.  This process took a long time more than normal because of delays caused by the client not us.  She received five times the work than we promised her and caused delays by not comminicating with us. 

During this I had started the website because of her demands and just as I explained to her, things changed and I needed to start over because the design took a different direction.  As I was working on the second version of the website they ordered 2 banners.  We didn't prompt them for this, we didn't market to them for this, we didn't push for this.  They contacted us on their own and made the order.  As it turns out they were so 'in love' with the banner designs that they requested that everything be patterned after this.  This was again different that what i had been working on for the site and I had to start the design over yet again.

These types of major design changes are not a part of a 1/2 off discount site.  As a matter a fact only a basic design is included in that contract, yet we continued to strive to give this woman, Diane York, her partner, Mike Sellers and Van Wert Memorials the best we could despite the fact that they didn't pay us for that and continued to be abusive.  We had already put many many hours more into their project than what should have been contracted, but we continued.  She approved of the first banner and when it was hand delivered, Diane and Mike both gushed about it but said it was the wrong one. 

We pulled our files and showed her that it was the one she picked.  We use third party printers ON BEHALF of our clients.  While we work with these printers to get best pricing, best quality for our clients and can work with them if something is printed wrong, there is little we can do when the client chooses the wrong design to approve. It is for this precise reason we get approval forms signed. She accepted this and asked us to have the other banner printedm as well.  We did.  The banner came to us and we didn't like the quality.  We took it back to the printer twice to make them redo it before delivering it to Diane York and Mike Sellers. 

Just as the first one, it was hand delivered and inspected and gushed over by both of them.  They actively use both of these banners and the logo as we speak.  At this time they ordered vehicle magnets.  Again, we didn't ask them about this, we didn't push them for this, we didn't market them for this.  They asked us completely on their own.  These designs were also approved, printed and delivered in them in the exact manner as the banners.  We even paid for the second set of banners on their behalf because the printer misquoted us and we absorbed that cost because we don't go back on our quotes with our clients even for third party services. 

Just like the other items, they actively use these magnets still today.  They then asked us to design the business cards for them in the same way.  During ALL OF THIS TIME, we had repeatedly told them that we needed items, photos, content from them for the website so that we could wrap up that project.  Each request was summarily ignored.  The site was all but finished minus this information and still sits in the state it was in, on the web (behind a maintenace wall), at the web address they requested (http://vwmemorials.com) and we will open it up for anyone to look at and review. I work from home.

I had several sick family members in my home town in PA and we made the decision that we needed to go home for them. We are under no obligation to get approval from our clients to move our family or our business especially when we continue to service our clients fully as we have clients all over the US.  We are fully capable of rendering services from any location.  During the move we continued to work on the busines card designs and were in communication with her on making changes and at that time she requested we begin working on the design for the sign in front of Van Wert Memorials.

While moving and processing her changes requests for the business cards (many more than we allow by contract and it should be noted that despite most of the issues being on the clients side, we offered the business cards to her FREE OF CHARGE).  We sent her a new set of examples, changed to her order, and out of the blue (well not really since her personality is volitile) she blew up like a banshee demanding full refunds for every design and printed product (all of which she actively used and had every intnetion of keeping and using regardless if we refunded her anything) and didn't care that we were well out of refund status and that we were only waiting on her for the information. 

She attacked and threatened us repeatedly during this.  Despite that I continued to offer to complete the projects if only she would send us what we needed  Her emails became so deluded that her stories weren't even consistant as she didn't seem to care that I was the other party and new the truth.  On top of the threats she began trolling our website and contacting our other clients with all of her crazed lunacy.  We had to block her from our site and emailing us at this point.  We have children, this woman is insane and I cannot risk what she will continue to devolve into for the sake of them. She reported us to both the BBB and the Attorney General. 

Both of those cases were closesd in favor of Eclipse Design Concepts because we were able to prove our case and show that she was attempting to blackmail us and was lieing. You can see all of the work we did for Van Wert Memorials on our website. We have copies of all contracts, communications, working time trackers, and files and designs and will gladly show them to whomever wishes to see them.  If anyone should be filing complaints and bad reviews it is us.  If you are a business you should NOT do business with Van Wert Memorials as she will make up stuff to try and get your hard work and products for free through threats, harassment and intimidation. 

It is sad when another business owner tries to harm a small business just because she didn't get to steal their hard work. Greed really is ugly. Now, months later, not able to force her way on anyone, she continues to harass us not only by filing false, malicious reviews where ever she can, but by commissioning her friends and family who have never done business with us let alone communicate with us, to do the same.  An honest person wouldn't do that.  She also has these friends try to contact us on her behalf.  We are currently speaking with an attorney about libel and harassment and had hoped it wouldn't come to that but I will not allow her to conitue to harm us in such a false and malicious manner.