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Report: #1449012

Complaint Review: Econo Lodge Hotel Paw Paw, Mi - Paw Paw Michigan

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  • Reported By: Laura — United States
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  • Econo Lodge Hotel Paw Paw, Mi 139 Ampey Rd Paw Paw, Michigan United States

Econo Lodge Hotel Paw Paw, Mi Choice Hotels Econo Lodge resold our pre-paid reservation leaving as a long way from home and no place to stay in the middle of the night Paw Paw Michigan

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My husband and I had the worst experience at the Econo Lodge Hotel Paw Paw, MI this last weekend.  We arrived at the Econo Lodge late after a long day with family and provided our pre-paid reservation information.  At first the person at the desk just indicated we didn't have a reservation.  After showing him the documents confirming our reservation, he conceded that we had a reservation but he had cancelled it.  He informed us that he had the right to refuse anyone a room at his discretion. 

After checking with all the other hotels in Paw Paw,  it became clear that rooms were in high demand that night and no rooms were available.  The person at the counter explained that we had made our pre-paid reservations with an online travel company and that Econo Lodge is paid significantly less for those reservations than ones that the Econo Lodge makes directly with customers.  Apparently it is their policy to cancel online reservations if they can resell the room directly to another customer at a higher rate.

If you ever get stuck with a reservation to the Econo Lodge Paw Paw, MI, I strongly recommend you rearrange your travel schedule to check in as early as possible to see if you still have a room.  Always have a back-up reservation with a reputable hotel or you will likely end up like my husband and I - a long way from home in the middle of the night with no place to stay.

This report was posted on Ripoff Report on 06/26/2018 06:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/econo-lodge-hotel-paw-paw-mi/paw-paw-michigan-49079/econo-lodge-hotel-paw-paw-mi-choice-hotels-econo-lodge-resold-our-pre-paid-reservation-l-1449012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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