ED Magedson – Founder
Edgepark Medical1810 Summit Commerce Park Twinsburg, Ohio USA
Edgepark Medical No customer service, holds orders hostage, lies about order status Twinsburg Ohio
This company has the worst customer service or should I say no customer service at all! When you place and order they lead you to believe that everything is fine with your order. They then put your orders on hold for review and do nothing with them. They don't contact you by phone or email to say there is an issue. You have to call every day to make them do their jobs.
To get you off of the phone they say all is take care of only then do they put on another hold and say your doctor has not filled out forms or you need to fill out forms or they need insurance information. Do they send out these forms? NO! You have to force them to do so. Then they get them back and claim they are wrong or they never got them. I sat in my doctors office while he contacted them and faxed forms. Immediately after I called about the order and they said they never heard from the doctor.
For four days now I have been trying to get my order approved for shipment (which one rep said it already shipped out..another lie.) and all I get is lies and a run around. The supplies needed are critical health care items and they are holding my health and wellness hostage as I can not get the supplies I need. Stay away from thismcompany at all costs. I am reporting them to the state insurance commission and the attorney generals office for their practices.
This report was posted on Ripoff Report on 02/13/2014 02:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/edgepark-medical/twinsburg-ohio-44087/edgepark-medical-no-customer-service-holds-orders-hostage-lies-about-order-status-twins-1123251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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