Report: #776343

Complaint Review: Edgestar Products

  • Submitted: Tue, September 13, 2011
  • Updated: Tue, September 13, 2011
  • Reported By: Mae — Genoa City Wisconsin USA
  • Edgestar Products
    Box 81336
    Austin, Texas
    United States of America

Edgestar Products Defective Product, Very Bad 'Support', Stalling Techniques(?) Austin, Texas

Show customers why they should trust your business over your competitors...

Purchased Koldfront portable ice maker model KIM202W.  Three weeks later it was not making ice as quickly..then not at all.

Called 'tech support'; was told no exchange, no refund til they tried to fix it, was told mailing labels would emailed to me for free shipping back to them.  That was two weeks ago and I have received nothing. Some email questions have gone unanswered. If answered at all, the answer is vague.

Contact was Dave Sugerman , have exhanged  numerous emails w/ him, he seems to shrug it off. fI received the ice maker approx 7/25 and my first call to Edgestar was 8/29 and now it is 9/13.  This is stalling by anybody's definition. I've reported them to the BBB and am going to file a complaint w/ my state Consumer Protective Services. 

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