Report: #1021932

Complaint Review: Edison Nissan

  • Submitted: Fri, March 01, 2013
  • Updated: Fri, March 01, 2013
  • Reported By: Brian — Dover New Jersey United States of America
  • Edison Nissan
    401 Route 1 South
    Edison, New Jersey
    United States of America

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We were looking for a 2009 Chrysler Sebring which we found at Edison Nissan.  The online price showed $15401.00  When we went to take a look at the car the salesperson, Phil Ribeiro, informed us that price was not available to us because that price included the Nissan recent grad discount as well as the Nissan loyalty discount.  Now, why would Nissan be offering discounts on a Chrysler?  The price it could be sold to us was $17398.  We agreed to take it for that price.  When we received the Retail Order, Phil changed the price of the car to $17900.00  

We made arrangements to bring the car to our mechanic the next day.  In the meantime, we checked online and this car (same VIN located at Edison Nissan) was listed on ebay classified for $13297.00   When my wife went back to the dealership and spoke to Phil and his manager, she was told that was not their ad and if she wanted it resolved, she should call their marketing person. [continued below]....
.....  My wife was able to get the $1000 deposit back and we are not purchasing the car.

We believe this constitutes fraudulent activity by the dealership.  We will not shop at their Edison or East Hanover location ever again and will share this information with friends, family, and associates.
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#1 Consumer Comment

Here's how this works.

AUTHOR: Flynrider - (USA)

   The "price" of a car is whatever you are able to negotiate with the seller.  That is the number that ends up on the purchase contract.     Beyond that, all bets are off.    

   It is the salesman's job to get you to pay as much as possible for the car.   It's your job to negotiate the lowest possible price.     This is not the grocery store, where you pay what's on the price tag.

   What happened here is very simple to deduce.    You were lured in by the $15K price advertised online.   When you arrived onsite, they arbitrarily bumped the price $2K and you didn't bat an eye.  You swallowed it hook line and sinker.    Seeing that they had a live one on the line, they capriciously tacked on another $500 while writing the contract.    You still didn't balk at this and proceeded to get an inspection to complete the purchase.   Had you not seen another one of their ads fishing for suckers, you would likely have completed this absurd process. 

  What you complain about is not unique to any specific car dealership.   Buying a car is a negotiation.   If you represent your side of the negotiation as weakly as you did in this case, any car salesman will have you over a barrel in no time.
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#2 Consumer Comment

You Didn't Buy So How Were You Defrauded???


Any dealer can charge any price they want and any dealer can offer any type of discounts they want. You, as a smart consumer can decide to either accept the price or vote with your feet, which you did. No fraud here.
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