Efavormart, Ya Ya Creations Do NOT buy from them City of Industry, CA Internet

I wish I would have read this site before ordering

I ordered 70 silk sunflowers for my daughter's wedding to use as placecard holders.  ( $ 24.98 + tax and shipping).  Such a deal right?  When the flowers  came they were in terrible condition 3 were "heads" only with no stems, folded  and crushed petals.  I counted there were only 64 total sunflowers in 4 bunches 25, 14, 13 and 12.

So I called.  I was told that they could not send individual stems so they would refund me $1.45 the prorated cost of the 6 flowers I was missing.  I asked them how that would help with the total number of placecard holders I needed, I didn't want money I needed the flowers.  They then offered me 50% back again I asked how that would help with the total number of placecard holders I needed.  I then said they could pay and I would just return them, after all it was thier mistake and I would reorder  They said no and if I returned then I would get charged a 20% restocking fee!  Raelly?  I have to pay for their mistake. What?  After an hour on the phone and my threatening to go on Yelp, facebook, and call my credit card to cancel payment,  they finally suggested that hey would send me another shipment of 70 flowers for only $11.54.  I told them I would just be throwing out 64 flowers and suggested AGAIN that they just send me one bundle of 12 or 13 flowers for free.  It was their mistake.  They refused and promised to double count the flowers to make sure there were 70.  So fIne I just got my shipment of 70 new sunflowers all folded and squished.  Oh when I counted there are only 68!  Lousy customer service.  Just out to make a buck! Never ordering from them again.  It seems they have changed the name and city of the business, maybe too many complaints?