efax Will not provide refund, but will cancel your subscription Internet

Greetings, I just called your customer service number to ensure my account was refunded and cancelled based on my initial request on 23 JAN 17 (the same day I signed up). Malt or Walt, actually told me he would discontinue my subscription as of 24 FEB17, charging me the first month. I tired to explain to him that I requested the subscription be cancelled within hours of subscribing and we got discontinued. I tried calling them back and the call was dropped again. Please cancel my subscriptions and provide a full refund. I was unable to utilize you fax service for any of my documents.