• Report: #400292
Complaint Review:

Electronic Arts, Club Pogo

  • Submitted: Thu, December 11, 2008
  • Updated: Wed, June 10, 2009

  • Reported By:Brookhaven Pennsylvania
Electronic Arts, Club Pogo
www.Pogo.com Internet U.S.A.

Electronic Arts, Club Pogo Membership Club Pogo paid 39.99 TOTAL RIPOFF! Internet

*Consumer Suggestion: Maybe the New york AG will get these turkeys next.

*Consumer Comment: Come On

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Since about 8 years I play the "free games" at Pogo (aol) but a couple of days ago I decided to become a Member! The first thing that I thaught it's a little bit "odd" was that if you pay with PayPal you have to pay 10 Dollars more! Nevertheless - I know PayPal and usually they help you if something goes wrong - I used PayPal paid the 39.99 and started to play! A few hours later I felt that this is to much money and I cancelled the Membership! They tell you that you can cancel at any time and I thaught that they send me the Money back as soon as the cancellation went trough! After that as I didn't get the Money I tried to go back online but my account was cancelled! They didn't rembursed me the 39.99 neither can I log on and play the Games that I paid for!

I truly think something should be done especially with so called "Companies" like this, Money is tight for a lot of people and they just make fun of "Idiots" like I am! I demand that they pay everybody's Money back and that the State shots them down!
Susy, Brookhaven, PA

Brookhaven, Pennsylvania

This report was posted on Ripoff Report on 12/11/2008 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/electronic-arts-club-pogo/internet/electronic-arts-club-pogo-membership-club-pogo-paid-3999-total-ripoff-internet-400292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Maybe the New york AG will get these turkeys next.

AUTHOR: Jim - (U.S.A.)

First off , the condescending previous poster is a microcephalic twit. Hiding the auto-renewal in the TOS just got McAfee and Symantec slapped to the tune of $375,000 by the New York Attorney General's office (6/10/2009). You have to ask yourself what is fair and these methods are not fair. EA also doesn't properly staff its phones for account issues ("the last caller in the queue has been holding for more than 20 minutes"). Thanks for filing the Ripoff Report; in my opinion EA should be blacklisted for this behavior.
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#2 Consumer Comment

Come On

AUTHOR: Kriz13 - (U.S.A.)

First off, why did you not read the terms of service that are clearly offered when starting your membership. If you did you would have read the following:

7. Paid Services

Some EA Services require payment of a fee. You must have an Account and pay the subscription or other fees to participate in these activities. For information about subscription and other fees for particular services visit support.ea.com.


EA reserves the right to change our fees or billing methods at any time. If you pay a periodic (e.g. monthly) subscription for an EA Service, EA will provide you with notice of any changes to the fees or billing methods at least thirty (30) days in advance by posting such changes on the EA Service. You are responsible for reviewing the EA Service to obtain timely notice of such changes. Your continued use of the EA Service thirty (30) days or more after posting of the changes means that you accept such changes. If any change is unacceptable to you, you may cancel your subscription at any time, but EA will not refund any fees that may have accrued to your Account before cancellation of your subscription, and we will not prorate fees for any subscription. If your use of EA Services is subject to use or sales tax, then EA may also charge you for any such taxes, in addition to the subscription or other fees. For further information, visit support.ea.com.

A. Payment Options. You may pay fees using the methods available for the particular EA Service and you agree to the terms and conditions applicable to each payment method you choose. Payment methods may vary by EA Service. Subscriptions paid by credit card may automatically renew, unless you affirmatively cancel your subscription. You agree that EA is authorized to charge your credit card for the subscription fee until you affirmatively cancel your subscription. Customers who use other payment methods may incur an additional payment processing fee, and may not be able to automatically renew subscriptions. For further information, visit support.ea.com. When you provide credit card or other payment information to EA, you represent to EA that you are the authorized user of the credit card or other payment method. You agree to promptly notify EA of any changes to your credit card account number, its expiration date and/or your billing address, or other billing information, and you agree to promptly notify EA if your credit card expires or is canceled for any reason.

As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by you or anyone that uses your Account, including your family or friends. This means that, unless your Account or payment information is obtained unlawfully or fraudulently by someone other than those authorized by you to use your Account, you will be responsible for all usage and purchases on your Account.

B. Trial Subscriptions. For some EA Services, EA may offer a free trial subscription. If you accept a free trial subscription, EA will begin to bill your Account for that EA Service when the free trial subscription expires, unless you cancel your subscription before that time. You are always responsible for any Internet service provider, telephone, wireless and other connection fees that you may incur when using EA Services, even when we offer a free trial subscription. Trial subscriptions are not transferrable.

C. Fees Charged By Third-Party Sites and Vendors. We may provide links to other web sites. Some of these web sites may charge separate fees, which are not included in any subscription or other fees that you may pay to EA. Any separate charges or obligations that you incur in your dealings with third parties are your responsibility.

8. Termination of EA Services and Accounts

EA may terminate any EA Service at any time by giving you notice of such termination within the time period specified when you joined the particular EA Service, or if no time period for notice of termination was specified, then within thirty (30) days of the date such notice is posted on the applicable EA Service.

EA may also terminate your Account(s) (and access to all related entitlements) for violation of this Terms of Service, illegal or improper use of your Account, or illegal or improper use of EA Services, products, or EA's Intellectual Property. You may lose your user names and personas as a result of Account termination. If you have more than one Account, EA may terminate all of your Accounts and all related entitlements. EA may issue you a warning, or EA may immediately terminate any and all Accounts that you have established. You acknowledge that EA is not required to provide you notice before terminating your Account(s). If EA terminates your Account, you may not participate in an EA Service again without EA's express permission. To participate in an EA Service, contact support.ea.com EA reserves the right to refuse to keep Accounts for, and provide EA Services to, any individual. You may not allow individuals whose Accounts have been terminated by EA to use your Account.

If your Account, or a particular subscription for an EA Service associated with your Account, is terminated, no refund will be granted; no online time or other credits (e.g., points in an online game) will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to your Account or entitlements associated with your Account or the particular EA Service (such as points, tokens or other digital items).

9. Cancellation of your Account

You have the right to cancel your Account or a particular subscription to an EA Service at any time. If you do not agree to the terms in this Terms of Service, your sole remedy is to not use EA Services and to cancel your Account or applicable subscriptions. You understand and agree that the cancellation of your Account or a particular subscription is your sole right and remedy with respect to any dispute with EA, including any dispute related to, or arising out of: (1) any term of this Terms of Service or EA's enforcement or application of this Terms of Service; (2) the Content available through EA Services or any change in Content provided through EA Services; (3) your ability to access and/or use EA Services; or (4) the amount or type of fees, surcharges, applicable taxes, billing methods, or any change to the fees, applicable taxes, surcharges or billing methods for EA Services.

Contact EA's Customer Service Department at support.ea.com to cancel your Account. EA reserves the right to collect fees, surcharges or costs incurred before you cancel your Account or a subscription to an EA Service. You are also responsible for any amounts owed to third-party vendors or content providers before your cancellation. Any delinquent or unpaid fees and other unresolved issues with EA Services must be settled before you establish a new EA Account.

You are correct in the observation that you are an idiot BUT it is NOT the companies fault that YOU CHOSE to not read their TOS. This is a very reputable company and, in reading complaints against them, it is not their fault that the ignorant and uneducated, hell my 5 year old knows better then you, flock to their site and don't take the time to read what is given to them.
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