Report: #182841

Complaint Review: Electronic Arts Games - EA Games

  • Submitted: Thu, March 23, 2006
  • Updated: Thu, June 14, 2007
  • Reported By: Cedar Park Texas
  • Electronic Arts Games - EA Games
    Redwood City, California

Electronic Arts - Electronic Arts Games - EA Games - Battlefield 2 - EA Downloader ripoff, ea downloader fails, refuses refund, buggy software does not work but they will not refund the money Redwood City California

*Consumer Suggestion: They will give you a refund....

*REBUTTAL Individual responds: Best Solution

Show customers why they should trust your business over your competitors...

EA Games markets Battlefield 2 (BF2), which I have. They offer two "expansion packs" for BF2, but they are only available for download. The only way to download them is with their specific "EA Downloader" program. I paid for the expansion pack, downloaded and installed their "EA Downloader" program. It crashes as soon as you click the icon. I can never download the expansion pack.

I contacted EA "support" via their website. It took several days to get any response from them. When I finally did, they keep giving me cut and paste answers that did not address the problem I am having. They did this repeatedly so I asked them to just refund my money. They will not.

To be completely clear here. They MUST be able to see that I have NEVER been able to download the expansion pack. There is no way I am ripping them off as they completely control the system. I just want my money back. They are likely doing this to plenty of other people too.

Cedar Park, Texas
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This report was posted on Ripoff Report on 03/23/2006 07:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

They will give you a refund....

AUTHOR: Tom - (U.S.A.)

you've just got to get through their first line of defense. I had a similar problem and after not getting any kind of help after 5 or 6 times of asking I finally got through to a supervisor (walsh I think his name was) and he refunded me immediately and gave me a free copy of Battlefield 2142 for my troubles.
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#2 REBUTTAL Individual responds

Best Solution

AUTHOR: John - (U.S.A.)

Best bet would be to dispute the transaction. If you paid via paypal contact them...I have heard they dont dispute intangabilt may not have much luck wich case you contact the card paypal charged and dispute that route. If you paid with a credit card, dispute with that. When you contact them, you want to inform the company (your company not ea) you did not recieve the goods you were purchasing. Just make sure to be as specific as possible you could also contact ea and inform them you are disputing it with your credit card and request they refund the money to avoid wasting time getting it taken care of. That should cover it for you. I to play the game and I have seen the expansions in stores, usually walmart. In the future it might work better to go that route....ea link is a bit...quirky lol.
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