• Report: #719450
Complaint Review:

Elephant Auto Insurance

  • Submitted: Tue, April 19, 2011
  • Updated: Tue, April 19, 2011

  • Reported By: mandik — Arlington Virginia United States of America
Elephant Auto Insurance
PO Box 5005, Glen Allen, VA 23058-5005 Glen Allen, Virginia United States of America

Elephant Auto Insurance Elephant Insurance Services LLC policy cancellation with no notification Glen Allen, Virginia

Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Signing initially with Elephant Insurance was fine until it came time to renew. I do
not drive and do not hold a license and they threatened to cancel our
policy because they did not have a driver's license for me. After
repeated calls, they assured us that we would be renewed. We received a confirmation letter via email and everything.

We find out 3 months later from our car loan people that Elephant canceled our insurance
and we were in danger of having additional fees attached to our car
loan. As far as we know Elephant never reported to the DMV but they
never told us either. When we called them they stated that when they
tried to pull money for the monthly premium but it did not work. We pointed out the account they
gave us was incorrect and that they had managed for the last 6 months to get the account right.  We insisted they go back into their recorded calls as proof.

We asked why we were never notified that they ran into problems trying to do the autodraft and why they never notified us that they canceled our policy.  They also told us it is not their policy to notify
their customers when the policies have been canceled.  We are now having to wait 24 hours for them to confirm that they screwed up and will most likely be looking in the meantime to replace them.  I have no confidence in a company that can not operate with basic accountability and customer service.

This report was posted on Ripoff Report on 04/19/2011 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/elephant-auto-insurance/glen-allen-virginia-23058/elephant-auto-insurance-elephant-insurance-services-llc-policy-cancellation-with-no-notifi-719450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Elephant Auto Insurance

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?