Elite Extreme - Elite Products & Technologies Elite Extreme Ordered cellphone faceplate on 7/9/09. Called customer service and Sarah ,head of customer service, was very rude, never got refund. Still waiting for refund. They are a rip off. Casselberry, Florida

I ordered a faceplate for my cellphone on 7/9/09 and after a month of waiting I called and was told it was on backorder.  I emailed the company wondering what was going on asking why I wasn't emailed and told it was backordered. 

 After being told it should be there in at least 2 weeks.  Two weeks went by and I called to update the process and was told it was not there yet...still on backorder.  After waiting another week...I called again and the supervisor of customer service who identified herself as Sarah was rude to me and told me it was still on backorder.

  I informed her I just wanted a refund.  I called on 9/11/09 and was told by her a refund was in the process and it would be mailed to me instead of putting the money back on my debit card. Today is 9/28/09 and still I have not seen any refund on my debit card or in the mail.  I am not happy.