Report: #774583

Complaint Review: Elite Home Security (Utah)

  • Submitted: Thu, September 08, 2011
  • Updated: Wed, August 08, 2012
  • Reported By: Brad — Houston Texas United States of America
  • Elite Home Security (Utah)
    495 West University Parkway,
    United States of America

Elite Home Security (Utah) ADT - UTAH, ADT, Elite Home Security, Elite Securty, Anthony Motts, Michael Birchall, Internet

*REBUTTAL Owner of company: CEO

Show customers why they should trust your business over your competitors...

Buyer Beware! I have been lied to by the tech (Jessie) and salesman (Anthony Motts) over and over. Where is the integrity? Honesty?
Numerous promises. I have 95 txt messages from Anthony on my phone. I intend to post them all. "Ill call in a minute".. no call. "Ill be there tomorrow". Not there. "I have this reolved". Not resolved. Promises to call. no calls. Promises to fix things. not fixed. Promises to show up. No shows.

When I invited Anthony into my home. I made three points. 1. Smoke and Fire detection is my number one priority. Its a non-negiotiable. I have no issue with this at Protect America. If it was triggered Fire co called within 15 seconds every time. 2. I would like Pulse so I can control Thermostats and lights. This was the only reason to switch from Protect America because I was already happy with the fire protection. 3. I would like two way so calls can be upgraded to 911 calls rather than alarm calls. I wanted these three things in that order.

His sale was an upgraded panel and 2 glass breaks. I have 2 - 100 pound dogs. No one is breaking any glass... unless they want destroyed. I can buy his "equipment" on Ebay for $300 all day long.

Issue 1.
The tech assured me that my smokes are in the panel (zones 18 and 19), in fact they are not in the panel. I knew they werent in the panal because I installed Protect America myself and knew what he was doing when he called ADT to make sure all the signals were received... they were not mentioned. on my paperwork he listed them and then discretely drew a sigle line through them. He said "they are set up like regular window or door alarms" not fire. Another tech would return to resolve this. NOT true. They werent even in the panal. I find out two days later that my Smokes are not even compatable with your Honeywell system. So how could he have even tried to install them. It was a bold faced lie. He is not welcome back into my home. I need two honeywell smokes for FREE that will work with the Honeywell panel Elite installed or you need to change out the honeywell panel for an GE XT and throw in GE glass breaks for FREE and take back your honeywell unit and glass breaks so all this works with my current GE equipment. As long as it works with pulse, I dont care.

Issue 2
Shoddy work. The power cord is too tight and pulling out of the AC power unit. The power supply for the translator was not installed. The translator is laying on my counter. Its not even plugged in and is running on battery power.
SAY what!! Its day 6!

Issue 3
Pulse. The tech said Elite doesnt install the thermostats and that I would need to call ADT for that. They would send another tech out. An ADT tech. ADT denied this. Question -- If the Number 1 reason I upgraded was for Pulse. and Elite doesnt install this... then why would I switch in the first place? I definitely wouldnt switch if I knew I would be without Fire / Smoke protection for a week.

Issue 4
Anthony is a smooth salesman but has no ethics and no honesty. He actually promised to buy a fund raising bear ($35) and deliver the money for it saturday at Noon as a way to get my wife to agree to the sale.. He assured her 3x he would he here at noon on Saturday. Thanks Anthony! What a nice guy. He waxed eloquent on how he was going to call his uncle who is the CEO of a Children's hospital and get her a free surgery. He even took a scentsy light bulb from my wife for his wifes scentcy warmer. ALL this theatrics... never to show back up...or call.. When I cancelled my protect america acct. Anthony agreed to show up Tuesday with 1/2 the fee (had to wait for the 3 day cancellation period to expire) (total $400, his 1/2 $200). Did he show? NO. So the way I see it Elite Owes me $235...I have 95 txt messages from Anthony and he has yet to show back up in 6 days.

Issue 5
In spite of all these screw ups, lies, incompatable equipment, shoddy installation, incomplete installation, broken promises and an unprotected house... Elite actually put $199 on my Am Ex card. So I have disputed that charge. If this is for the Pulse, Anthony agreed to $99, not $199. Guess that was another lie.  Today the Salesman, Anthony Motts sends me a txt message saying he will consider authorizing the cancellation of my contract! WOW! Are you kidding me? I think the Attorney General and American Express will have more to say about this than he will.
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This report was posted on Ripoff Report on 09/08/2011 06:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company


AUTHOR: Ben - (United States of America)

The company listed in the above complaint is not Elite Home Security of South Jordan, UT. They are Elite Security Solutions of Orem, UT. Elite Home Security is in no way affiliated with them or ADT. Please change the name listed on the complaint so our consumers are not confused.
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