Elmo Data Supply EDS Deceptive advertising, Deceptive ordering agreement Los Angeles California

This is similar to the previous report in which they called and asked for the previous office manager. I told them that she no longer works here and they informed me that she ordered some toner for a copier which was on back order. I had no idea what the previous clerk agreed to so I said "ok". They also told me that this was a 2 part shipment and the second part was ready to be shipped. They told me that they were extending a reduced rate that the previous clerk agreed to at the rate of $350.00 per piece. I thought that was a little high but we have an old copier and I thought maybe the toner was hard to get now. It is completely my fault that I did not look it up before agreeing to the shipment.

He asked me to verify the copier model and that somebody from the shipping department will be contacting me shortly. (If they supplied toner to us in the past then they should have already had our model #) A few minutes later a clerk from the shipping department called that I could barely understand and spoke quickly. Not knoing about their scam I gave them our address so they could ship the piece.

A short time later the piece came and a bill followed for $399.88 (with tax) Unknowingly I paid the bill and thought nothing more of it.

Just yesterday the same salesman called and told me that the other 3 pieces were ready to be shipped. I told him no and that he did not tell me that the previous office lady agreed to that and he told me before it was only 2 pieces. He Said "oh, she received on then? then there is only 2 pieces to be shipped." I asked if they were already paid for and he said "no, we can only bill as we ship them" and proceeded to tell me that they were $350.00 a piece. I told him no that is not what we agreed to. I asked him to provide the written contract with the previous office managers signature on there. he told me that it was a verbal agreement on the phone. I then asked him to provide a phone recording proving that the previous manager agreed to this. He told me that it was not common practice to make call recordings. Then he proceeded to tell me that he can extend the discounted price to other ink and we could replace the previous agreement with that. After about 20-30 minutes of telling him "NO" I finally budged a little and told him to look our desktop printer for ink. he said he would look that up and call me the next day.

The salesman called again today and told me that he would extend the discounted price of my desktop printer to us at the price of $350.00. I freaked out I told him that I can buy a double ink cartridge at wal-mart for $40-$60. He acted like he had no clue and proceeded to tell me that what he could do is reduce the shipment to 1 piece and cancel any future shipments. I told him no that it wasn't acceptable and that we will not be paying for it. At that time he told me that he would have to forward this case to his supervisor/manager and I told him OK.

After he hung up I started researching prices online and the price for the toner for the copier that we have is between $20-$40 and the price for the desktop printer ink that we have is $30-$60 depending on what size we buy. For just 1 piece of either toner or ink they are charging $350.00. $399.00 after tax. I had paid for the first piece and that is my fault, however for anybody else doing some researce on Elmo Data Supply of EDS. BEWARE!!! Ask for a signed document or a voice recording. They are tricksters and know how to work you to get you to agree to a shipment that nobody else agreed to.

I am still waiting on the supervisors/managers call