Embassy Suites Hilton Family Unsafe Hotel, Unsafe premises, Theft, robbery,Terrible customer service, Miami Florida

Beware of this Embassy Suites location. November 2013 we booked a stay and park package directly with Embassy Suites located near the Miami Airport. We arrived back 10 days later to pick up our vehicle and all 4 tires had been stolen. The theft had occured numerous days earlier the hotel manager and security was aware of the theft and the hotel never contacted us.

The general manager of this location takes no pride in his hotel. He does not concern himself with the safety of hotel guests. This  Emabassy Suites location services a high volume of cruise ship and airport passengers and safety should be his top priority. We were told by another guest of the hotel that a day prior an elderly couple staying at the hotel for a cruise was sent by hotel staff to a resturaunt across the street and were robbed at gunpoint.   

The hotel presents a very false sence of security when selling this package that you and your vehicle will be safe in their gated compound. This is not the case. We notified the police to report the crime and all negligent safety issues were noted by police. Lights throughout the parking lot were not working,security cameras were not properly situated and police also stated this was the only hotel that did not allow them to enter and patrol as a courtesy without validating a ticket. When later contacted by the detective handeling the case he stated this is a regular occurance at this hotel.

Our vehicle was parked within site of the hotel entrance. Landscape pavers from the front entrance were used to jack our truck and steal all 4 tires. It scares us to think what may have happend had a hotel guest approched as this was taking place.

There was no assistance from hotel manager regarding our theft. We were stuck on the premises as this was a Sunday evening and we could not have the vehicle repaired. The hotel charged us for the nights stay and the hotel manager did not even do a courtesy visit to us. Please protect yourself and stay with a hotel that prides themselves on guest safety and security.