EMCO FOREVER DOOR Owned by Anderson PRICE GAUGING for WINDOW RETAINER KIT Des Moines, Iowa

Window retainer kit to our front door split along side and no longer holds the glass tightly. The door is roughly three years old.

The split appears to be caused by the plastics inability to with stand the changes in the NE temperatures. The plastic has become dry and brittle.

When I contacted the company about this issue (several times). They offered a price reduction for the part which they have listed as 58.99. The reduction was never the same and continued to decrease with each call I made.

Maybe I need to call a couple more times to get them to correct their poorly designed door. I was told the doors the sell now, no longer use a window retainer kit to hold the glass. Could it be they caught onto this problem? Or have they heard enough complaints about this issue? Why not correct the complaints they receive by phone regarding this issue as well.

Why is this poorly designed door an opportunity for this company to profit further?

58.99 is extremely steep for this part, especially when it's sure to have the same result in three years.

Time to replace the door with something other than EMCO!