Emergency Restoration Experts Bryan Bradley, employee intimidation and verbal abuse, forcing employees to falsify client insurance damage claims Chandler, Arizona

I came across this article online about my previous employer and was shocked and disheartened by it.  This was definitly written in anger as every sentence screams disgruntle employee.  The name calling is unbelieveable that I would think a teenage wrote this.  I worked at emergency restoration experts in Tucson back in September 2007-2008 then became a stay at home mom.  I even went back during my pregnancy to help train employees because Bryan had called and asked for my help. 

I liked to addressed the comment about the former employee that won a settlement of $750,000.  I won't comment about the settlement as I was not there at that time but will comment about the employee.  I worked with this former female employee and used to listen to her each day talk about all the guys she had dated.  I also witness several times when she would constantly flirt and hit on male staff.  I know she had feelings for Bryan but he always told her that he would never date an employee.  This employee would also tell me stories on how she would get to the top in previous jobs.  I know her job performance was poor and they had kept her on for years.  I was sorry to hear that when they let her go she had threaten them with the suit to keep her job and that she had won. 

My job at ere was billing and we never once falseified documents.  I can half believe the conversation of this person's assigned duties.  When he lists the drying equipment I can believe that part but the other half sounds like an employee with a grudge.  Bryan is a perfectionist because he knows what he is doing and does not want a mistake.  I can believe that this person did not fill out his paperwork correctly and Bryan constantly asked him to change it knowing that the insurance companies would flag it.  Bryan used to stress how important the relationship was with the insurance companies and adjustors.  I would always think we were priced to low but Bryan said this was how we built relationships for future business. 

I have alot of positive things to say about emergency restoration and great respect for Bryan but I don't want to waste anymore of my time commenting to this foolish article.  I was sad to hear about the settlement and thought at least I can put in my two cents this time.  It is sad when one person out of anger wants to endanger the welfare of so many hardworking people.   Bryan and Health used to work out the basement of their home helping people with flood relief.  They grew that business and now help so many people out with employment. 

... regarding the scenario I described, wherein I was forced under threat of losing my job, to make illegal alterations to data and reports used to bill insurance companies??? Please remember Mr. Bradley; I have all of the data in my possession. Will you be having your attorney contact me? Perhaps you could have Bryan and a few of his steroid enhanced/alcohol laden, Neanderthal buddies pay me a little visit one evening.

The truth of the matter is that you, Bryan, and ERE have the ethical standards of a guttersnipe. You can continue to promote the facade of "god-fearing', ethical, help thy neighbor" tripe you've been hiding behind for years, or you can explain the truth about why ERE's gross receipts have dropped over 65% in the last 2 years (and to paraphrase B. Clinton; "it ain't just the economy stupid"). Now exactly how long has brother Bryan been involved in the everyday operations of ERE???? Hmmmm... if memory serves me correctly, it's about 1 and 1/2 years. Just enough time (6 months) for him to, in effect, lay the groundwork for tearing apart what, with proper, progressive management, could have been a model organization within our industry. You Heath, are a spectacular failure. Bryan's an idiot... you just seem content with standing around as the clueless ringleader watching your big top performers fail in the most important aspect of conducting business; you guys just have no idea how to truthfully connect with people; whether it be your employees, or your clients.

And just so you're aware, when I expressed my concern about the above referenced scenario, the idea of copying the data and keeping it in a safe place in order to protect myself was not my idea initially. It came from another employee within my department who, in his only show of concern for the plight of your employees that I ever heard come out of his mouth, suggested the idea to me. Dissension in the ranks? Definitely!!!

So just continue to post your evasive comments in response. The way I look at it is; I've made several accusations toward you, Bryan and ERE. You have chosen to do what you always do; ignore it, it'll go away. We'll see... I can keep this up for at least 5 or 6 more posts if you care to.

... that Mr. Bradley failed to address, or defend himself against, the issues I raised in my original posting. As he is the consumate salesman, his only method of rebuttal is to ignore all of my protestations (sales 101), and use the opportunity to hawk his wares (sales 101.1). Like I said... It Figures.

The previous posting about Emergency Restoration Experts is regrettable.  These types of comments in the end hurt the hard working and devoted employees of any company.

We at Emergency Restoration live by a Code of Honor and our Core Values which is, Be a Pro. Be a Friend.  Our ultimate goal at ERE is to have happy satisfied customers and in doing so we conduct Customer Quality Assurance Surveys at the end of each job.  Our questions are scored on a 1-5 scale and the goal is to have 5.0 across the board.  Our company's scores from our customers for all divisions are 4.95 and above.  When asked at the end of the survey if they would refer ERE to their families and friends, 99.5% their answer being "yes."

Emergency Restoration Experts have many long term employees and these same employees refer their friends to us for any positions that we may have available.  We at ERE strive to make sure that our end users are happy with our services by making follow up calls to them after the job is complete.  This is how we ensure all parties are happy during a job and after.

If anyone is deciding on a company to gain employment or commit to a project feel free to talk to me directly.

Sincerely,

Heath Bradley

President