Emirates flight services Emirates loose my passport and used up my ticket on their terms sydney NSW

To whom it may concern

I need this actioned as a matter of urgency.

On 25/12/2018, I purchased ticket from Sydney.

I arrived in Dubai where she was due to transit. When she went to board the plane in Dubai, the cabin crew checked her passport and boarding pass as per protocol but did not return the passport after inspecting it. As they informed me i  have to put a padlock on her bag. During this process the passport was still not returned and she had noticed as soon as she left their sight to get to flight.

She immediately requested for her passport back but they had no clue where the passport is so they state it has been returned. Which wasn't to me so to who was it returned to? The matter was treated as travelling with inadequate documentation matter hence Akosua was returned back to Sydney.
It has been confirmed by another party in ACCRA which was her destination that a crew member of emirates had given it to another traveller by accident and they had only noticed they had it in their bag in Accra and for that matter has returned it to the Accra immigration.

I contacted them after and all they had to say was the ticket has been used up when the date of return was suppose to be on the 5th of march 2019
First of all we need her passport back as is a breach of privacy as explained in your privacy policy.
Secondly we need her ticket refunded for her to book another flight ASAP...