Emusic.com is stilling money from US Soldiers New York, New York

I just came back from an ovrseas assinment with the military. I was only gone for 4 months but still had a crap load of mail. One of them was my bank statement. I opened it expecting nothing but my normal bill to show (Electric, rent, water, gas ect) to my suprise for the 4 months I was gone there were charges from Emusic.com everymonth I was being charged on the 2nd for 11.99 and on the 4th for 9.99 I called Emusic and was told...

THEM "We have a no refund policy"

ME "Ma'am it is not a refund it is your company returning money that you stole." 

Them:"maybe your should have kept better tabs on your card information!"

ME "DO WHAT! I WAS OVERSEAS FIGHTING FOR YOUR FREEDOM! LET ME SPEAK WITH YOUR SUPERVISOR NOW!"      A Man Gets on the phone 

THEM: " First off let me appoligies for the last comment made. But we do have a striced no refund policy"

I tell him everything that has happened

Them " I will forward this to the CEO to let him know what has happened and we will be emailing you...

ME: Let me give you my email adress..

Them: Is it "none@yahoo.com

ME: NO!! Are

Them: Are you sure? That is what we have on file!

Me: Yes I am sure mine is a us government one... with a us government ending. I give it to him as well as my telephone numbers to include my home, my cell, and my CO's office...

Them: We will be contacting you by the end of them week.

Well guess what they have not contacted me and the money has not been refunded!