Report: #852027

Complaint Review: Encore Manufacturing

  • Submitted: Sun, March 11, 2012
  • Updated: Sun, March 11, 2012
  • Reported By: Jane — Seattle Washington United States of America
  • Encore Manufacturing
    601 Montrose Avenue
    South Plainfield, New Jersey
    United States of America

Encore Manufacturing AJI Tiles No Customer Service South Plainfield, New Jersey

Show customers why they should trust your business over your competitors...

I bought stainless steel tiles for a kitchen project from this company.  The first purchase went OK but I needed to purchase more tiles and my order has been "in process" on their website now for a month.  I tried to reach someone by phone - no one answers the phone and they do not return voicemessages.  I have sent several emails and they do not respond to emails.  I called the Better Business Bureau and they have had multiple complaints lodged by consumers and the Bureau says the company has not responded to a single complaint.  I found the video I saw for the company on YouTube and I posted my experience as a comment to the video and they removed my comment and blocked me from posting on their channel - so they are still in business.  I have contacted HGTV about my experience and so far haven't heard a thing - the company has HGTV's video proudly displayed on their website and HGTV also links to their website.  Horrible experience - I'm now going to have to rip out the tile I've installed and go with a more reputable manufacturer
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This report was posted on Ripoff Report on 03/11/2012 05:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/encore-manufacturing/south-plainfield-new-jersey-07080/encore-manufacturing-aji-tiles-no-customer-service-south-plainfield-new-jersey-852027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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