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Ripoff Report | Endicia Review - Palo Alto, Michigan - Endicia dymo
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Report: #1130242

Complaint Review: Endicia - Palo Alto Michigan

  • Submitted:
  • Updated:
  • Reported By: William — Royal Oak Michigan
  • Author Confirmed What's this?
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  • Endicia 385 Sherman Ave Palo Alto, Michigan USA

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I bought a Dymo printer to print postage through Endicia (Dymo and Endicia are Rubbermaid companies).  I activated the account in 2009 and have been using it since then.  Dymo/Endicia closed my postage account without warning and without my permission.  I gave them the address they can send the refund check for the printer, unused postage on my account, and the unused labels I just bought.  Endicia refused.  They cannot refuse me service and deny me a refund.  This company is scamming customers, and I would not recommend their products or services.

This report was posted on Ripoff Report on 03/12/2014 02:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/endicia/palo-alto-michigan-94306/endicia-dymo-closed-my-account-and-refuses-refund-palo-alto-michigan-1130242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
4Author
4Consumer
0Employee/Owner

#8 Consumer Comment

How, exactly, was the

AUTHOR: Ken - ()

POSTED: Wednesday, March 12, 2014

Did they agree to let you use some of your "counterfeit" labels if you use genuine ones in the future? 

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#7 Author of original report

Finally Resolved

AUTHOR: William - ()

POSTED: Wednesday, March 12, 2014

After an hour chatting with Endicia and after much unneccesary hassle, the issue is finally resolved.  The whole ordeal they created for no reason surely has left a sour taste in my mouth when it comes to their brand.

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#6 Consumer Comment

Like I noted, I don't really care if you believe I work for them, I've been retired from a corporate career for eight years now.

AUTHOR: Ken - ()

POSTED: Wednesday, March 12, 2014

That printer also has, as stated before, other uses, such as mailing labels, shipping labels. I use mine for a number of uses, including all of those, as well as cd labels.

Get over yourself, YOU know you were scamming the system and got caught.  You've gotten away with it up to now, what, about five years and you want your money back?   Too funny.

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#5 Author of original report

Latest

AUTHOR: William - ()

POSTED: Wednesday, March 12, 2014

To make matters worse, Endicia now wants me to call them.  I told them to e-mail me, but they refuse to put anything in writing...fishy!

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#4 Author of original report

Thanks

AUTHOR: William - ()

POSTED: Wednesday, March 12, 2014

I highly doubt you don't work for Endicia.  If you offer me a chance to buy a product, a product that only works with your service, then cancel that service leaving the customer with the cost of the product, then yes you're scamming them.  I hope my review warns other consumers what you are up to.

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#3 Author of original report

Already Did

AUTHOR: William - ()

POSTED: Wednesday, March 12, 2014

I already filed complaints with the CA AG's office and BBB.  The FTC only keeps complaints for records and does not forward on to the business.

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#2 Consumer Comment

I forgot one thing, William....

AUTHOR: Ken - ()

POSTED: Wednesday, March 12, 2014

I don't work for Dymo/Endicia.  However, you can believe whatever you want.  I have a low tolerance for scammers that claim they're being scammed. 

"They cannot refuse me service and deny me a refund."

Sure they can, and looks like they have.  Notify the BBB, the FTC and your states attorney general and come back on here and let us know what happens.  Oh, one caveat, tell ALL these places the TRUE story, NOT what you posted here.

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#1 Consumer Comment

You left out the part about using the free service you get when you use the genuine dymo stamp label rolls...didn't you?

AUTHOR: Ken - ()

POSTED: Wednesday, March 12, 2014

When you use, in this case, counterfeit labels to print stamps you cheat the system and if enough people do it we'll ALL end up paying a fee each month.  Your printer is usable for other uses and they don't owe you anything for scamming the system. I've used the "free" service with the ORIGINAL postal rolls for years and it's saved me a bundle.  I only print about a dozen stamps a month.  The reason they instituted a serial number on the stamp rolls, recently was to head off fraudulent use of their service.  The ONLY Ripoff here appears to be YOU. 

You very conveniently forgot to mention why they cancelled your account...another dishonesty on your part. 

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