EnerBank They took advantage of my elderly mother Salt Lake City Utah

I absolutely cannot believe this, Enerbank is flat out the most unethical company I have ever seen. I have an elderly mother whom I have had to start handling her finances. 6 years ago her furnace broke during the winter and she had to finance a new unit. She obtained financing through Enerbank. Her original loan amount was $5300.00. She has never once received a statement from them, they just auto deduct 75.00 a month from her bank account. I have been trying to help her refinance her house and have had some issues with her credit. Upon reviewing her credit I came across this loan. I asked her how she has only managed to pay around 1000.00 (she has made every payment) of a 5000.00 loan in 6 years. She had no idea, she didn't even know how to contact the company, as they have never sent her a statement and she does not use a computer. I call Ennerbank to get to the bottom of this and find out they are charging her over 4000.00 in interest alone and come to find out she will not even have this loan paid off until 2020, that’s almost 12 years for a 5000.00 loan. This is seriously the worst case of scamming a senior I have ever seen. It’s no wonder how they are making a quarterly profit of 3 million steeling from people like this.