• Report: #965556
Complaint Review:


  • Submitted: Tue, November 06, 2012
  • Updated: Tue, November 06, 2012

  • Reported By: rkinchef — Elk Grove Village Illinois United States of America
Internet United States of America

Ensurian Not a reliable source - Horrible Customer Service, Internet

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Asurian has given me the run-a-round for 2 days now. I was told from the cell phone company that this process was simple and would be processed in 10 minutes and I wouls have my phone in 24 hrs. For 12 years I have paid the monthly insurance. In this instance my phone screen shattered, and i was told I would need to go thru the insurance. As I wnent on line, I was then told to call. When I called I was told to fill out a form, send over a copy of my ID and I would be contacted within 8 hrs. I followed all proceedures, and 24hrs later I was told that I owuld be contacted within 24 hrs. A very misleading compmay, and they do not follow the the rules they set, follow and standards of proceedure. I feel it has been a huge misrepresentation of insurance. I have never files a claim and they treat you like a criminal.

This report was posted on Ripoff Report on 11/06/2012 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ensurian/internet/ensurian-not-a-reliable-source-horrible-customer-service-internet-965556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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