• Report: #906863
Complaint Review:

enterprise car rental, nicholett manley

  • Submitted: Wed, July 04, 2012
  • Updated: Thu, July 05, 2012

  • Reported By: cjintahoe — river pines California USA
enterprise car rental, nicholett manley
11940 state highway 88 jackson, California United States of America

enterprise car rental, nicholett manley unstable female employee locked me in the building, hysterically crying jackson, California

*Consumer Comment: If...a BIG If

*General Comment: Two Idiots

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I use this company regularly and have had small customer service issues in the past but nothing prepared me for what this women was about to do. I have been renting this time for just over two weeks. Last week I went in to extend my rental period and Nicholett the agent asked if I would do her a favor and swap the full size car I had for a truck since someone had reserved a car and she had none on her lot. I agreed as long as my rate stayed the same, as that was all I could afford. She agreed and the switch was made. Yesterday I went in to extend my rental for another day. It was 4 pm, so I still had an hour until I had to return the truck on my current contract, but Nicholett wanted me to trade the truck for an economy size Ford focus, since she had already reserved the truck for another customer after 4 th of July holiday. No way I said, I'm not squeezing into an economy car, besides why would you reserve a truck when its still rented to someone else? She immediately became loud and hostile, demanding I surrender the keys. When I refused, she said she would then be charging me full price for the truck, even though the contract was still in effect for another hour and she was the one who pushed it on me for the same rate as the full size car. she proceeded to threaten every thing she could think of I calmly rejected her rant and said ok im leaving to arrange a ride from here, be back at 5. She then ran out from behind the counter to the front door and locked both the dead bolt and door handle and positioned herself in front of the door with her arms spread wide. She then said you are not leaving here with those keys. At this point my anxiety level was getting high and she was acting so crazy that I said i needed to use her phone to make a calo hoping to get someone besides the guy that cleans the cars down there to witness this insanity. This other employee witnessed the entire meltdown but didn't even come out from the side hall to diffuse the situation.
At this point she runs back to the counter says no to my request to use the phone and picks it up herself stating that she is going to call the police. She pretends to dial 911, but when I say thank god, call them please, she soaked down the phone. At thus point I had reached the door, unlocked it and headed towards the truck, she came running out from behind me and blocked the truck door with her body. At this point I sat on the ground and said I guess we will both just wait then. She complained and teller, then finally broke dwn in tears while I sat there silently. After about five minutes she said oh fine whatever,, just pay me for tomorow and I will deal with you after that. Shocked, I handed over the payment fully expecting her to pull some wierd trick. But she just acted like nothing was wrong and walked back to the buiding and went in. I was totally freaked out and proceeded to get in the truck and call my wife. Of course it is now a holiday and no one is available to talk to us, the voicemail system was full at corporate as well.
All I know is this crazy person totally crossed every line on a professional level, and even worse she held me against my will inside the business, stopping only seconds from physically assaulting me. Nothing they can say wlk convince me that she is mentally sound.

This report was posted on Ripoff Report on 07/04/2012 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-car-rental-nicholett-manley/jackson-california-95642/enterprise-car-rental-nicholett-manley-unstable-female-employee-locked-me-in-the-buildin-906863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

If...a BIG If

AUTHOR: voiceofreason - (United States of America)

If this all went down as you posted, the counter woman does appear to be a nut job.
However, and this is a major heavy duty however, you really didn't have automatic dibs on extending the truck another day, unless you made a concrete reservation for it with them ahead of time.
They do have a right to rebook a vehicle they're expecting back at a certain time.
And your own words indicate you were less than delicate with her over the matter.
Yes, you sort of did her a favor the day before by taking the switch, but she did you one too, a free upgrade.
AND, and this is a big AND, even there you were given a trouble free last minute rental extension.
You just can't expect to keep going in day after day expecting such an extension to be automatic.
You got lucky the first time, not so the second. It was incumbent upon you to make other arrangements at that point if the smaller vehicle was not an option.
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#2 General Comment

Two Idiots

AUTHOR: Bubba Lee - (Canada)

So you rented a car (truck in this case)

Agreed to return it on a date at a time.

Wanted to extend the rental with out prior booking, freaked and swore at the staff when they tried to get you into a vehhicle that wasn't already reserved for the next day. Just because it was a small car.

Never once understanding you caused a serious problem for the rental staff.

Then you wonder why she tried everything including crying and locking the door to get you to do what she needed. At the end she had to deal with another very unhappy customer because you are a selfish child that won't give an inch. I bet you could have driven the small car for a single day, maybe two and been back into what you wanted if you wern't behaving like a child and tried to work through the problem.

What she should have done was refuse the extension, banned you from that store and recomended you be banned from the chain.
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