Enterprise Car Rental Surprise Car Upgrade Charge -rental agent threatened

First of all, your insurance company gives you a "per-day" limit on rental reimbursement. It is usually enough to cover a vehicle similar to the one you normally drive.

You should always be aware of your policy coverage. If you would have known the daily limit, you could have compared this to the daily cost of the vehicle and then you could have decided if you wanted to pay the difference.

Bottom line, know EXACTLY what your insurance covers and ask questions! If you own a Geo, don't expect them to pay for a Cadillac.

First, I am surprised a PT Cruiser is considered an UPGRADE vehicle, since it is only a 4-cylinder engine! When I talk "upgrade", I usually mean luxury, 4-door, V-6 or bigger, etc. There was a flag I would have questioned...

My greatest advice in these situations is to
1) get the details up front and if you still aren't sure, contact your insurance agency. I don't expect anyone, except an attorney, to comprehend their policy!

2) Contact your insurance agent to assist you in the "misunderstanding" or dilemma already created. They and their attorneys on staff are there to protect your interests in these kind of situations. (Good to know your premiums are buying more than you realize!)

Other than that, Good luck!

I'm sure Enterprise did not intentionally mean to "rip" you off. Enterprise is dedicated in providing exceptional customer service to it's customer's and usually takes care of such problems once they arise. It seems that there was some type of miscommunication by the branch maybe by they assumed that your wife understood all of the upgrades sometimes the offices get really busy which is no excuse but sometimes these mistakes do happen. If your problem still hasn't been solved you may want to contact someone at their regional level such as a group rental manager or a group VP. I'm sure they can make the situation better.

I used to work for Enterprise and I know they would not intentionally "rip" you off. I have seen many customers not understand their insurance policies because their insurance agent will tell them that their policy will pay for the entire rental when in reality they usually have a flat amount of 20/day or 30/day that will cover a rental. I am truly sorry for your experience with Enterprise and am doubly sorry that no one has taken the time to fix the problem.

Sincerely,

I suggest these people should have known what their insurance covered for a rental car and if they did not, a simple phone call to their agent would've helped them. They also could've looked on their policy.

I suggest these people should have known what their insurance covered for a rental car and if they did not, a simple phone call to their agent would've helped them. They also could've looked on their policy.

I suggest these people should have known what their insurance covered for a rental car and if they did not, a simple phone call to their agent would've helped them. They also could've looked on their policy.

I suggest these people should have known what their insurance covered for a rental car and if they did not, a simple phone call to their agent would've helped them. They also could've looked on their policy.

I have worked for an insurance replacement car rental business,yet a compettitor. I do not currently,yet may have a helpful soloution for you.

Your insurance company has a relationship with Enterprise. It is likely to be a nationwide account.

This account is only up for renegotiation if the vendor(Enterprise) fails to represent the insurance company correctly. Enough complaints and this account will be open to other vendors. Present this problem to your insurance company and Enterprise, and your soloution should present itself.