• Report: #974425
Complaint Review:

ENTERPRISE CAR RENTAL

  • Submitted: Tue, November 27, 2012
  • Updated: Tue, November 27, 2012

  • Reported By: CHUCK — CARTERSVILLE Georgia United States of America
ENTERPRISE CAR RENTAL
JOE FRANK HARRIS PARKWAY CARTERSVILLE, Georgia United States of America

ENTERPRISE CAR RENTAL DECEPTION AND LIES ON RETAINER FOR GASOLINE. CARTERSVILLE, Georgia

*Author of original report: dead battery

*UPDATE Employee: Enterprise Cares

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ENTERPRISE REPRESENTATIVES MISREPSENTED POLICIES REGARDING ME TO LEAVE A DEPOSIT FOR A VEHICLE BEING LEASED BY AN INSURANCE COMPANY FOR ME WHILE THE REPAIR SHOP REPAIRED MY VEHILE.

WHEN I TURNED THE RENTAL CAR IN ON NOVEMBER 27, 2012, THEY INSISTED ON HOLDING MY DEPOSIT UNTIL THE INSURANCE COMPANY PAID THE CLAIM.

THE DEPOSIT WAS REQUIRED DUE TO SOME CUTOMERS TURNING VEHICLES IN ON WEEKENDS WITHOUT FILLING THE GAS TANK.  I FILED A COMPLAINT WITH THE INSURANCE ALSO.

This report was posted on Ripoff Report on 11/27/2012 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/enterprise-car-rental/cartersville-georgia-30120/enterprise-car-rental-deception-and-lies-on-retainer-for-gasoline-cartersville-georgia-974425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

dead battery

AUTHOR: - ()

vehicle is stranded in my basement and i cannot get them to handle this problem.  please help.

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#2 UPDATE Employee

Enterprise Cares

AUTHOR: Enterprise Rent-A-Car - (USA)

Chuck,

Weve taken note of your complaint and would like to have the opportunity to look
into this for you. Please send us a detailed email to care[at]enterprise.com
including the rental location information, your contact information, your
rental agreement or reservation number and any further information regarding
your experience with us.

When emailing, please list Reference Number 121127-003193 in the subject line. We
look forward to hearing from you.

Respectfully,
Carol
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