Complaint Review: Enterprise Car Rental - Tampa Florida
- Enterprise Car Rental 4602 W Gandy Blvd, Tampa, Florida USA
- Phone: (813) 831-5330
- Web: www.enterprise.com
- Category: Auto & Truck Rental
Enterprise Car Rental / Enterprise Rent-a-Car Charged 5 times market rate to repair a scratch Tampa Florida
*REBUTTAL Owner of company: Enterprise Cares
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Lexus dealer provided me an Enterprise Car Rental due to a recall. Rented a truck for several months. Got a small scratch on the door when I was parked in a parking lot. Got a $200 repair quote from an auto body shop. When Enterprise asked me to re-sign papers after a month, they noticed the scratch and literally seized the vehicle. I objected on the grounds that the rental was not yet completed and that I planned to have the scratch repaired prior to turning it in. The location manager refused and would not permit me to speak to a supervisor. I wrote to the CEO and got no response. The repair bill was sent to me recently for $964.
They charged $691 for the repair, including $156 for paint and $530 in labor. Then, they tacked on $152.95 for loss of use (my auto body shop would take one day) and $69.10 for "Diminishment of Value". Enterprise claimed that I had no right to repair the vehicle myself, and that somewhere buried in the multi-page, illegible contract there was a statement to this effect. I would understand if a car was damaged severely or significantly mechanically damaged that they would want some say in the repair, but I believe that Enterprise's practices are predatory, unfair, and dishonest. They should have allowed me to at least get quotes from acceptable body shops and to have completed the repair before turning the vehicle in. They clearly are using this detail in their contract to take advantage of the consumer and charge 5 times what a repair should have cost.
This report was posted on Ripoff Report on 01/26/2017 10:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/enterprise-car-rental/tampa-florida-33611/enterprise-car-rental-enterprise-rent-a-car-charged-5-times-market-rate-to-repair-a-scr-1352126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Enterprise Cares
AUTHOR: Enterprise Rent-A-Car - (USA)
SUBMITTED: Wednesday, February 15, 2017
wmplace,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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