Report: #509996

Complaint Review: Enterprise Relocation Systems/United States Express Van Lines

  • Submitted: Thu, October 15, 2009
  • Updated: Thu, October 15, 2009
  • Reported By: Tyrone Smith — Tolleson Arizona USA
  • Enterprise Relocation Systems/United States Express Van Lines
    Ridgefield, Fair Lawn, New Jersey
    United States of America

Enterprise Relocation Systems/United States Express Van Lines United States Express Van Lines USE THIS MOVER AT YOUR OWN RISK!!!!! Ridgefield, Fair Lawn, New Jersey

Show customers why they should trust your business over your competitors...

USE THIS COMPANY AT YOUR OWN RISK!!!!  Below is information/my experience with Enterprise Relocation Systems/United States Express Van Lines that you should read prior to contracting with this organization:

*Forged documents showing a different amount than what was paid on pickup, therefore causing me to pay money above the quoted price under threat of having items held hostage and being charged storage and a re-delivery fee.

*Unprofessional, Dishonest, and Rude Staff - Staff persistently mislead regarding pertinent information on whereabouts of items. Promised to return calls and messages, never did. The manage/owner/operator are inaccessible (they block the phone option if you call after hours so that you are unable to leave a message or contact manager/owner/operator).  Also, an individual by the name of Rachel is especially RUDE, UNPROFESSIONAL, and attempts to rationalize the horrible business practices of this company.

*Advertises as not being a broker, but actually may be contracting work out to other companies (therefore acting as a broker)

*Promised to have items delivered by a certain date, items delivered much later (even later than what they were contractually obligated to deliver items by) 

*Lists BBB (Better Business Bureau's logo on it's website as if they are an endorsed member of the organization

*DOT license is actually not currently active

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This report was posted on Ripoff Report on 10/15/2009 06:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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